Major Tom to Ground Control: Cognitive Biases in Service Design Projects
SDN Academy Online (8 April 2020)
In response to the coronavirus crisis and as a service to our community, the SDN Academy and this trainer are offering this event for free
Learn about cognitive biases and its relevance in Service Design projects in this SDN Academy online Masterclass.
What to expect?
Intro to the topic of cognitive biases and its relevance in Service Design projects. Cognitive biases are unconscious and systematic errors and deviations from rationality in perception, thought, memory and judgment. Over 150 biases unconsciously influence us in everyday life and at work.
We will introduce 6 biases we experience in our work in the field of innovation and change on a regular basis.
What are the takeaways from this training?
How to detect and to deal with cognitive biases
Who is this course for?
Service Designer, UX Designer, Innovation Manager
MEET YOUR TRAINER(S)
Prof. Dr. Eike Wagner