Free lecture: The Strategic Role of Service Design in Organizations

SDN Academy Online (15 April 2020)


15 April 2020

12:00 - 13:30 EST

(Atlanta, GA, USA)

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SDN Academy Online

Platform details will be shared with course registrants prior to course



In response to the coronavirus crisis and as a service to our community, the SDN Academy and this trainer are offering this event for free

Course is fully booked​

Other courses may be found on the Courses page

Course language:


Learn how the role of a service designer fuels new ways of working inside and outside organizations in this SDN Academy Online event.

What to expect?

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this session, we will share insights on how to identify these challenges inside and outside an organizational setting and, how to close gaps between people, process, policies, platforms. You will be able to understand how service design delivers strategic value to organizations and start to think about how you can empower your organization to be more human-centric.

Registration deadline: 14 April 2020

Who is this course for?

Service Designers (entry to mid level), Facilitators (entry to mid level), UX Designers (entry to mid level)



Carol Massa

Invited Trainer
Service Designer at Harmonic Design

This is just one of a range of courses offered by the SDN Academy

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