COURSE DESCRIPTION

Free mini-course: Ask the right question - Problem Framing 2.0

SDN Academy Online (20 April 2020)

DATE(S) AND TIMES

20 April 2020
10:00 - 12:30 CEST

(Amsterdam, Paris, Madrid)
 

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LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

TRAINER

PRICING

In response to the coronavirus crisis and as a service to our community, the SDN Academy and this trainer are offering this event for free

Course is fully booked​

Other courses may be found on the Courses page

Course language:

English

Learn more about how to ask the right question and problem framing in this SDN Academy Online event.

What to expect?

In this second edition of the problem framing workshop, the participants will learn about the importance of problem framing, later using a template to create their own statement in 4 steps. Participants will receive a handout and the templates in CC4.0 after the completion of the session.

The mini-course will capture:

  • Context setting: Living in the age of the customer, complex world where old management mindsets no longer work, Facing new type of problems

  • Focusing on people, props, and processes

  • Understanding the context

  • Ideal vs realistic problem framing process

  • Shifting the perspective

  • Problem Framing in 4 steps

Registration deadline: 19 April 2020

What to expect from this training?

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.

What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Businesses have to clearly define the problems they are going to work on. By defining the right question we are making sure that we are able to deliver services that fulfil the needs of our customers, shaping tomorrows business, and possibly society.

 

In this second edition of the problem framing workshop, the participants will learn about the importance of problem framing, later using a template to create their own statement in 4 steps. Participants will receive a handout and the templates in CC4.0 after the completion of the session.

Some of the content I will cover in this session:

  • Living in the age of the customer

  • A complex world where old management mindsets no longer work

  • Facing new type of problems

  • Focusing on people, props, and processes

  • Understanding the context

  • Ideal vs realistic problem framing process

  • Shifting the perspective

 

Some of the exercises participants will do individually as part of the session:

  • Problem framing in 4 steps with a template (Template and additional resources have been released under CC4.0):

  • Collectively working through the problem framing process

  • Doing some desk research

  • Sharing the created statements

  • Testing statement against a checklist

  • Sharing process and learnings with the larger group

MEET YOUR TRAINER

 

Roman Schoeneboom

Invited Trainer

This is just one of a range of courses offered by the SDN Academy

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