Online live course:

Advanced Service Design - from Organisational Change to Implementation

SDN Academy Online (22-23 July 2020)


22-23 July 2020
09:00 - 13:00 

(Munich, Germany)

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SDN Academy Online

Platform details will be shared with course registrants prior to course



SDN Member:

€ 400,-

Public price:

€ 440,-

Course language:



Learn how to tackle service design implementation in this SDN Academy Masterclass.

What to expect?


Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.


Registration deadline: 20.07.2020 

All trainers are SDN accredited and

considered to be experts in the field


SDN Academy courses advance your professional development with new insights and tools


Successful completion of courses is recognised with a certificate from the SDN Academy

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organizational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Day 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

Day 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Employee Resistance

  • Measuring Service Design

  • Systemic Service Design Principles

  • Readiness Check (KUER Model)



Dr. Tina Weisser

SDN accredited Master Trainer

Innovation and Transformation Consultant

This is just one of a range of courses offered by the SDN Academy

Interested in what else we offer?