COURSE DESCRIPTION

Online live course

Advancing Service Design: three perspectives

SDN Academy Online (11,12 &14 Aug 2020)

DATE(S) AND TIMES

11, 12 & 14 Aug 2020
09:30 - 10:15 CEST
 

Convert this to your local timezone

LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

TRAINER(S)

PRICING

SDN Member:

€ 150,-

Public price:

€ 165,-

Course language:

English

Learn more about these three views into advanced service design doing: collaboration, prototyping, and journey mapping in this SDN Academy Masterclass.

What to expect?

 

This short course gives three perspectives into different topics of advanced service design doing. Along with the 12 commandments of service design doing from the book “This is Service Design Doing”, the three main authors of this book give insights into three particular aspects of service design:

 

Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)

Make it playable – Advanced Prototyping in Service Design (Markus Hormess)

Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)

Registration deadline:  9 Aug 2020

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

What are the takeaways from this training?

  • how to evaluate journey maps

  • an overview of different data types and how these can be visualised on a journey map

  • how you can show multiple journeys on one journey map

  • how you can apply a concise selection of deceptively simple prototyping tools

  • methods that allow you to prototype physical or digital offerings

  • how to strategically build your own prototyping stack

  • ways to recognise collaboration deficits which may prevent great work

  • group behaviours that support successful co-design

  • how they can be facilitated or "difficultated."

Who is this course for?

Service designers and design leads; UX designers, design researchers, leadership, anyone leading or participating in collaborative design projects.

Course prerequisites

Experience of journey mapping, prototyping, and facilitation will be useful but is not essential.

DAY 1

​Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)

  • how to evaluate journey maps

  • an overview of different data types and how these can be visualised on a journey map

  • how you can show multiple journeys on one journey map

DAY 2

​Make it playable – Advanced Prototyping in Service Design (Markus Hormess)

  • how you can apply a concise selection of deceptively simple prototyping tools

  • methods that allow you to prototype physical or digital offerings

  • how to strategically build your own prototyping stack

DAY 3

​Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)

  • ways to recognise collaboration deficits which may prevent great work

  • group behaviours that support successful co-design

  • how they can be facilitated or "difficultated."

MEET YOUR TRAINER(S)

 

Marc Stickdorn

Co-author This is Service Design Thinking

Markus Hormess

Co-initiators of the Global Service Jam

Adam Lawrence

Co-initiators of the Global Service Jam

This is just one of a range of courses offered by the SDN Academy

Interested in what else we offer?