COURSE DESCRIPTION

Online Course:

Service Design and Enthusiasm

SDN Academy Online

DATE(S) AND TIMES

11 Nov 2020

13:00 - 14:30 CET

(Amsterdam, Paris, Madrid)

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LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

TRAINER

PRICING

SDN Member:

€24

Public price:

€ 30

Course language:

English

Learn more about Service Design and Enthusiasm in this SDN Academy online course. 

What to expect?

There is a lot of “Wow your customer” talk around, but there is little profound research on enthusiasm in service. The session will provide insight in research done on enthusiasm in service and it will introduce the 10 dimensions of enthusiasm – and a methodological approach to include these into the design process. 

Registration deadline:  11 November 2020

More information coming soon! 

 

MEET YOUR TRAINER(S)

Birgit Mager

SDN Acc. Master Trainer
President of the Service Design Network

Co-founder, SDN Academy
Professor for Service Design at KISD, the Köln International School of Design

This is just one of a range of courses offered by the SDN Academy

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