Service Design and Enthusiasm
SDN Academy Online
Learn more about Service Design and Enthusiasm in this SDN Academy online course.
What to expect?
There is a lot of “Wow your customer” talk around, but there is little profound research on enthusiasm in service. The session will provide insight in research done on enthusiasm in service and it will introduce the 10 dimensions of enthusiasm – and a methodological approach to include these into the design process.
More information coming soon!
MEET YOUR TRAINER(S)
SDN Acc. Master Trainer
President of the Service Design Network
Co-founder, SDN Academy
Professor for Service Design at KISD, the Köln International School of Design