Professional Development Award
in Service Design
SDN Academy Online
DATE(S) AND TIMES
07 Sept 20 - 12. Sept 21
SDN Academy Online
Platform details will be shared with course registrants prior to course
This introductory level course, the Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.
What to expect?
The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over five months with 15 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.
Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain
Develop skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project
Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process
Communicate and reflect on a service design project process and outcomes
Creative learning for change-makers
Tried and tested learning designed by people like you
It’s not about hot air neither is it a talking shop – it’s about learning by doing. We believe the ability to question, be curious & interrogate are as important as knowing the methods & mapping the journeys
Connections, network opportunities and a One Year Membership of the Service Design Network to provide you with the very best content from the world of service design
Learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network
Consultants, accredited to Master Trainer and Trainer level by the Service Design Network, who facilitate in highly collaborative ways and have a wide range of creative methods to bring the design mindset to individuals and organisations.
Storytelling with The Story Edge – the skills to tell your service design story
Delegates like you. Professionals interested in creative problem-solving approaches, who want to engage people and communities, in decision making through creative processes.