Online live course:
Service Design Management - setting the stage for Implementation
SDN Academy Online
Early Bird until 10 June '21
SDN Member: € 354,-
After 10 June '21
SDN Member: € 400,-
Non-Member: € 440,-
What to expect?
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
What are the takeaways from this training?
how to create the right conditions within your company
what success factors are key prerequisites that you need
skills, roles and responsibilities that are essential
underlying systemic principles
useful organizational change models
how to deal with resistance and cognitive biases
Who is this course for?
Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ (Peter, Sony Innovation lab Manager, course participant)
"Hi Tina, I really liked your workshop yesterday." (Sanne, Inhouse Service Designer, course participant)
Service Design Implementation Theory
Organizational Change Theory
Service Design Goals & Barriers
Key Prerequisites & Success factors
Service Design Safe space
Measuring Service Design
Systemic Service Design Principles
Readiness Check (KUER Model)