Service Design Management -
Setting the Stage for Implementation

A course by Dr Tina Weisser

Early-bird Tickets end: Oct 25, 2021

Registration deadline: Nov 25, 2021

GENERAL INFO

Dates:   Nov 25 & Dec 02, 2021

Hours:  15:00 - 18:30 CET (GMT+1)

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Language:

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English

Course level:

Advanced

Tina Weisser (she/her)
Feed Your Mind

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What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organizational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

COURSE OUTLINE

DAY 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

DAY 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Employee Resistance

  • Measuring Service Design

  • Systemic Service Design Principles

  • Readiness Check (KUER Model)

TESTIMONIALS

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„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ (Peter, Sony Innovation lab Manager, course participant)

 Peter

 ★★★★★

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 Sanne

"Hi Tina, I really liked your workshop yesterday." (Sanne, Inhouse Service Designer, course participant)

 ★★★★★

€18  €20

ENROLL TODAY

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*Registration deadline: until November 25th