COURSE DESCRIPTION
Online live course:
Service Design Management - setting the stage for Implementation
SDN Academy Online
DATE(S) AND TIMES
LOCATION
SDN Academy Online
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Platform details will be shared with course registrants prior to course
Course language:
English
What to expect?
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
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What are the takeaways from this training?
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how to create the right conditions within your company
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what success factors are key prerequisites that you need
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skills, roles and responsibilities that are essential
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underlying systemic principles
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useful organizational change models
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how to deal with resistance and cognitive biases
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Who is this course for?
Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
AGENDA
Day 1
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Service Design Implementation Theory
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Organizational Change Theory
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Service Design Goals & Barriers
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Key Prerequisites & Success factors
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Individual Reflection
Day 2
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Service Design Safe space
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Organizational Diagnosis
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Employee Resistance
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Measuring Service Design
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Systemic Service Design Principles
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Readiness Check (KUER Model)
QUOTE
„Why didn’t i know the success factors before we started our innovation lab, that would have been so valuable“ (Peter, Sony Innovation lab Manager, course participant)
Peter
★★★★★
