COURSE DESCRIPTION

Online live course:

Ask the right questions - Problem Framing 2.0

SDN Academy Online

DATE(S) AND TIMES

15 Jan 2021
14:00 - 17:00 CET

Convert this to your local timezone

LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

TRAINER(S)

PRICING

SDN Member Ticket:

€ 60

Non-Member Ticket:

€ 72

Course language:

English

To get the right answer - ask the right question! In this course you will learn how to deal with complexity and get to know the ideal problem framing process.  

What to expect?

 

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.

 

But how do we deal with complexity? Problem framing or refraining! That is, complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way, we better understand, better absorb, better digest and internalise the content.

 

Participants will learn about the importance of problem framing, later using a template to create their own statement in 5 steps.

Registration deadline: 15.01.2021

What are the takeaways from this training?

  • Context setting: Living in the age of the customer, a complex world where old management mindsets no longer work, facing new types of problems

  • Focusing on people, props, and processes

  • Understanding the context

  • Idealistic vs realistic problem framing process

  • Shifting the perspective

  • Problem framing in 5 steps with template (Template and additional resources have been released under CC4.0):

  • Finding a problem area/ focus area

  • Doing some desk research

  • Creating a problem statement

  • Testing problem statement against checklist

Who is this course for?

All levels

MEET YOUR TRAINER(S)

 

Roman Schoeneboom

SDN accredited Service Design Master

UX Design Systems Lead, Credit Suisse

This is just one of a range of courses offered by the SDN Academy

Interested in what else we offer?