COURSE DESCRIPTION

You will:

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• Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain

• Develop skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project

• Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process

• Communicate and reflect on a service design project process and outcomes

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Learning objectives

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• Creative learning for change-makers

• Tried and tested learning designed by people like you

• It’s not about hot air neither is it a talking shop – it’s about learning by doing. We believe the ability to question, be curious & interrogate are as important as knowing the methods & mapping the journeys

• Connections, network opportunities and a One Year Membership of the Service Design Network to provide you with the very best content from the world of service design

• Learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network

• Consultants, accredited to Master Trainer and Trainer level by the Service Design Network, who facilitate in highly collaborative ways and have a wide range of creative methods to bring the design mindset to individuals and organisations.

• Storytelling with The Story Edge – the skills to tell your service design story

• Delegates like you. Professionals interested in creative problem-solving approaches, who want to engage people and communities, in decision making through creative processes.

MEET YOUR TRAINER(S)