Service Design Management -
Setting the Stage for Implementation
A course by Dr Tina Weisser
Early-bird Tickets end: Jan 17, 2022
Registration deadline: Feb 17, 2022
Dates: Feb 17 & 24, 2022
Hours: 15:00 - 18:30 CET (GMT+1)
Tina Weisser (she/her)
Feed Your Mind
What to expect?
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
What are the takeaways from this training?
how to create the right conditions within your company
what success factors are key prerequisites that you need
skills, roles and responsibilities that are essential
underlying systemic principles
useful organisational change models
how to deal with resistance and cognitive biases
Who is this course for?
Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at firstname.lastname@example.org!
Service Design Implementation Theory
Organizational Change Theory
Service Design Goals & Barriers
Key Prerequisites & Success factors
Service Design Safe space
Measuring Service Design
Systemic Service Design Principles
Readiness Check (KUER Model)