Service Design Practitioner Curriculum
(Training + Accreditation)

A course by Birgit Mager, Barbara Weber-Kainz & Linda Kaszubski

Pre-register for the next session

in May/June below!

GENERAL INFO

Dates:   TBA

Hours:  TBA

Language:

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English

Course level:

Basic

MEET THE TRAINERS

Prof Birgit Mager (she/her)
Service Design Network/KISD

Barbara Weber-Kainz (she/her)
C Plus

Linda Kaszubski (she/her)
C Plus

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What to expect?

  • You want to build a solid foundation for your service design practice? 

  • You want to gather theoretical foundations, methodological skills and practical experience?

  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?

  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

Then this Service Design Practitioner Curriculum is the program for you!

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who is this course for?

Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 40 participants from all over the world – supervised and coached by three experienced service designers!

Supervision

Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment

This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

Practitioner Accreditation 

The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here

COURSE OUTLINE

DAY 1
Setting the Basics!
  • Why Service Design? 

  • What is Service Design? 

  • Setting up a Service Design Project 

  • Introducing the practical case and building teams!

DAY 2
Exploration
  • Project Framing

  • Input Exploration ​

  • Exercise Case

  • This Session will cover: Personas, Customer Journey, Other Exploration Tools, Theory, Jam Session Exploration

DAY 3
Ideation
  • Presentation​

  • Input Ideation

  • Exercise Case

  • This Session will cover: Toolbox Creation Part 1, Other Creation Methods, Thinking Outside the box, Jam Session Creation

DAY 4
Prototyping
  • Presentation

  • Input Prototyping and Testing 

  • Exercise Case

  • This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling, Preparing Presentation

DAY 5
Presentation
  • Presentation

  • Final Concept ​

  • This Session will cover: Presentation of Ideas and Results, Theoretical Input on project Implementation, Practical Examples and project reports, Feedback Session

DAY 6
Expanding the view!
  • Input Service Design and Business​

  • Input Service Design and Organisational Change

  • Exercise Case

  • Input Service Design and Leadership

  • Wrap up and perspectives for the final step towards practitioner accreditation

DATES AND TIMES

Course Dates and Times

TBA
 

Supervision

TBA

€18  €20

Registration closed

*Registration limited to a maximum of 30 people
*Costs include the full program plus SDN Practitioner Accreditation and two years of SDN membership

MEMBERS

NON-MEMBERS

*Registration deadline: TBA

You missed this session? Let us know if you are interested in joining us in May/June 2022 and we notify you via email once the new dates are published! 

 

WHAT PEOPLE SAY

Woman With Makeup

I wished this training existed before! It would have helped me a lot in my career transition into Service Designer role. Great engagement from the teachers and super interesting content, I highly recommend this training!

The curriculum is an instant deep dive into service design. Highly recommended for everyone in the profession and those who would like to join.

I'm really grateful for this chance of learning from and interacting directly with Birgit, the invited instructors and other SD students from around the world. I deepened my knowledge of SD theory and practice and also learned from my classmates and their diverse approaches to the challenge.

Senior Woman

The course provided an opportunity to experience the fun and impact of service design; and I feel confident about using a service design approach in my professional work.

Planning

It was great to have learned from the best within the Service Design industry. I now confidently say I have a great foundation and skillset to apply them in my daily work.

Businessman

Great course for designers and non-designers getting started in service design. The faculty members are top-notch and very friendly in sharing resources and answering questions.