Service Design Practitioner Curriculum
(Training + Accreditation)

A course by Birgit Mager, Barbara Weber-Kainz & Linda Kaszubski

Early-bird Tickets end: Jan 7, 2022

Registration deadline: Feb 7, 2022

GENERAL INFO

Dates:   Feb 7 - May 2, 2022

Hours:  13:00 - 16:00 CET (GMT+1)

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Language:

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English

Course level:

Basic

MEET THE TRAINERS

Prof Birgit Mager (she/her)
Service Design Network/KISD

Barbara Weber-Kainz (she/her)
C Plus

Linda Kaszubski (she/her)
C Plus

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What to expect?

  • You want to build a solid foundation for your service design practice? 

  • You want to gather theoretical foundations, methodological skills and practical experience?

  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?

  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

Then this Service Design Practitioner Curriculum is the program for you!

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Who is this course for?

Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 40 participants from all over the world – supervised and coached by three experienced service designers!

Supervision

Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment

This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

Practitioner Accreditation 

The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here

COURSE OUTLINE

DAY 1
Setting the Basics!
  • Why Service Design? 

  • What is Service Design? 

  • Setting up a Service Design Project 

  • Introducing the practical case and building teams!

DAY 2
Exploration
  • Project Framing

  • Input Exploration ​

  • Exercise Case

  • This Session will cover: Personas, Customer Journey, Other Exploration Tools, Theory, Jam Session Exploration

DAY 3
Ideation
  • Presentation​

  • Input Ideation

  • Exercise Case

  • This Session will cover: Toolbox Creation Part 1, Other Creation Methods, Thinking Outside the box, Jam Session Creation

DAY 4
Prototyping
  • Presentation

  • Input Prototyping and Testing 

  • Exercise Case

  • This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling, Preparing Presentation

DAY 5
Presentation
  • Presentation

  • Final Concept ​

  • This Session will cover: Presentation of Ideas and Results, Theoretical Input on project Implementation, Practical Examples and project reports, Feedback Session

DAY 6
Expanding the view!
  • Input Service Design and Business​

  • Input Service Design and Organisational Change

  • Exercise Case

  • Input Service Design and Leadership

  • Wrap up and perspectives for the final step towards practitioner accreditation

DATES AND TIMES

Course Dates and Times

Mo, Feb 7, 2022 13:00 - 16:00 CET (GMT+1)

Mo, Feb 28, 2022 13:00 - 16:00 CET (GMT+1)

Mo, March 14, 2022 13:00 - 16:00 CET (GMT+1)

Mo, March 28, 2022 13:00 - 16:00 CET (GMT+1)

Mo, April 11, 2022 13:00 - 16:00 CET (GMT+1)

Mo, May 2, 2022 13:00 - 16:00 CET (GMT+1)

Supervision

Mo, Feb 14, 2022 13:00 - 14:00 CET (GMT+1)

Mo, March 7, 2022 13:00 - 14:00 CET (GMT+1)

Mo, March 21, 2022 13:00 - 14:00 CET (GMT+1)

Fr, April 8, 2022 13:00 - 14:00 CET (GMT+1)

Mo, April 25, 2022 13:00 - 14:00 CET (GMT+1)

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€18  €20

ENROLL TODAY

*Registration limited to a maximum of 30 people
*Costs include the full program plus SDN Practitioner Accreditation and two years of SDN membership

MEMBERS

NON-MEMBERS

*Early Bird deadline: until January 7th
*Registration deadline: until February 7th