Service Design Management -
Setting the Stage for Implementation

A course by Dr Tina Weisser

Early-bird Tickets end: TBA

Registration deadline: TBA

GENERAL INFO

Dates:   TBA

Hours:  TBA

Language:

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English

Course level:

Advanced

Tina Weisser (she/her)
Feed Your Mind

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What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organisational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

COURSE OUTLINE

DAY 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

DAY 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Employee Resistance

  • Measuring Service Design

  • Systemic Service Design Principles

  • Readiness Check (KUER Model)

TESTIMONIALS

I found the Service Design Management - Setting the stage for Implementation course insightful and enjoyable. It was great to share experiences and brainstorm new ways of doing with a likeminded group. I also have learned relevant methods that I can take to my job. "

"Service Design Management"
Course Participant, Feb 2022

PRE-REGISTER TODAY

*Registration limited to a maximum of 15 people

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*Registration deadline: TBA

 

FAQs

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