Service Design and Future Forecasting
Dundee (26 Mar 2020)
The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.
Service designers are often dealing with insight in the rear view mirror - what users needed yesterday, current constraints, norms and possibilities. What a service needs to do for people in the future is hard to predict. This introductory course will give service designers a primer in key concepts of futures thinking and some practical habits to develop now in their teams that complement the service design process. We will cover horizon scanning, critical thinking methods and ways to bring to life the impact of the future. The day will be a mix of practical tools and methods along with presented material.
After this day you will be able to:
Understand foundational futures thinking concepts
Learn how futures thinking can add value to service design engagements
How to frame futures questions for a service design project
Add some simple futures thinking methods to what you already do
Understand ways to build foresight practices in design teams
What to expect?
An introduction to the topic of foresight, with a mix of collaborative practical exercises and presented material.
Who the workshop is for
Service designers, service design managers, design strategists
Some practical experience working in Service Design, UX, innovation or a related discipline. Some theoretical knowledge of design process(es).
Developing a foresight mindset
Foundational foresight concepts
Foresight in service design
Framing the future
Horizon scanning & signals
Mapping consequences for services
Scenarios and the future human
Planning and tracking change