COURSE DESCRIPTION
Service Design and Future Forecasting
Munich (21 Nov 2019)
DATE(S) AND TIMES
LOCATION
Course language:
English
The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.
After this day you will be able to:
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Understand and communicate the benefits of a futures thinking approach
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Know how to build a futures thinking mindset
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How to frame futures questions for a service design project
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How to collect and analyse signals of change
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Begin to think through potential forecasts and their impact
Who the workshop is for
Service designers, service design managers, design strategists