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Service Design and Future Forecasting

A course by Neil Collman

Early-bird Tickets end: Aug 6, 2023

Registration deadline: Sept 6, 2023

GENERAL INFO

Dates:   September 6-7, 2023

Hours:  both days

              16:00 - 19:00 BST 

Language:

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English

Course level:

Basic/Intermediate

Location: Zoom

Platform details will be shared with course registrants prior to course

Neil Collman (he/him)
Nile HQ

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What to expect?

Climate change, the rise of artificial intelligence and increased global uncertainty will usher in radical changes over the coming decades. We can't predict the future, but as service designers we can identify possible opportunities, manage risks, and work towards a preferred outcome. In this two-part online workshop, we’ll introduce the concept of developing a futures mindset on a service design project, scanning the horizon for possibilities, and applying that insight to make better decisions in the present.

What are the takeaways from this training?

After this workshop you will be able to:​

  • Understand and communicate the benefits of a futures thinking approach

  • Know how to build a futures thinking mindset

  • Frame futures questions for a service design project

  • Collect and analyse signals of change

  • Begin to think through potential forecasts and their impact

  • Start to build your own futures practice

Who is this course for?

Service designers, service design managers, design strategists.

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

COURSE OUTLINE

DAY 1
  • Introduction to foresight and futures studies

  • Fitting futures into your service design process

  • Getting into a futures mindset

  • Framing your futures research

  • Finding and using signals of change

DAY 2
  • Understanding consequences of change

  • Developing simple scenarios

  • Translating impacts for service design

  • Building a future ready culture in your org

€18  €20

SOLD OUT!

EARLY BIRD MEMBERS

MEMBERS

EARLY BIRD NON-MEMBERS

NON-MEMBERS

*Early Bird deadline: Aug 6, 2023
*Registration deadline: Sept 6, 2023

Prices

FAQs

Further questions? Don't hesitate to reach out to us below:

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