Service Design and Future Forecasting
A course by Neil Collman
Early-bird Tickets end: Aug 6, 2023
Registration deadline: Sept 6, 2023
GENERAL INFO
Dates: September 6-7, 2023
Hours: both days
16:00 - 19:00 BST
Language:

English
Course level:
Basic/Intermediate
Location: Zoom
Platform details will be shared with course registrants prior to course
Neil Collman (he/him)
Nile HQ

What to expect?
Climate change, the rise of artificial intelligence and increased global uncertainty will usher in radical changes over the coming decades. We can't predict the future, but as service designers we can identify possible opportunities, manage risks, and work towards a preferred outcome. In this two-part online workshop, we’ll introduce the concept of developing a futures mindset on a service design project, scanning the horizon for possibilities, and applying that insight to make better decisions in the present.
What are the takeaways from this training?
After this workshop you will be able to:
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Understand and communicate the benefits of a futures thinking approach
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Know how to build a futures thinking mindset
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Frame futures questions for a service design project
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Collect and analyse signals of change
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Begin to think through potential forecasts and their impact
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Start to build your own futures practice
Who is this course for?
Service designers, service design managers, design strategists.
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
COURSE OUTLINE
DAY 1
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Introduction to foresight and futures studies
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Fitting futures into your service design process
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Getting into a futures mindset
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Framing your futures research
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Finding and using signals of change
DAY 2
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Understanding consequences of change
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Developing simple scenarios
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Translating impacts for service design
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Building a future ready culture in your org