COURSE DESCRIPTION
Service Design Practitioner Curriculum
(Training + Accreditation)
SDN Academy
LOCATION
SDN Academy Online
Platform details will be shared with course registrants prior to course
DATES AND TIMES
6 modules - online sessions (18h)
5 modules - "out-of classroom" (14h)
5 Supervision dates
Course language:
English
Course level:
Basic
What to expect?
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You want to build a solid foundation for your service design practice?
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You want to gather theoretical foundations, methodological skills and practical experience?
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You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?
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And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?
Then this Service Design Practitioner Curriculum is the program for you!
Course Description
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You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).
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You will have access to high-level resources like templates, tool-kits, literature, videos and tests.
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You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.
Who should participate?
Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 40 participants from all over the world – supervised and coached by three experienced service designers!
Supervision
Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.
Investment
This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits.
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!
Practitioner Accreditation
The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here.
COURSE OUTLINE
DAY 1
Setting the Basics!
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Why Service Design?
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What is Service Design?
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Setting up a Service Design Project
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Introducing the practical case and building teams!
DAY 2
Exploration
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Project Framing
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Input Exploration
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Exercise Case
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This Session will cover: Personas, Customer Journey, Other Exploration Tools, Theory, Jam Session Exploration
DAY 3
Ideation
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Presentation
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Input Ideation
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Exercise Case
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This Session will cover: Toolbox Creation Part 1, Other Creation Methods, Thinking Outside the box, Jam Session Creation
DAY 4
Prototyping
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Presentation
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Input Prototyping and Testing
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Exercise Case
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This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling, Preparing Presentation
DAY 5
Presentation
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Presentation
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Final Concept
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This Session will cover: Presentation of Ideas and Results, Theoretical Input on project Implementation, Practical Examples and project reports, Feedback Session
DAY 6
Expanding the view!
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Input Service Design and Business
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Input Service Design and Organisational Change
Exercise Case
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Input Service Design and Leadership
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Wrap up and perspectives for the final step towards practitioner accreditation
PRICING
Early Bird until Oct 1, 2021
SDN Member: €957
Non-Members: €1.180
After Oct 1, 2021
SDN Member: €1.250
Non-Member: €1.360
DATES AND TIMES
Course Dates and Times
November 15, 2021 / 1.00 - 4 p.m. CET
November 29, 2021 / 1.00 - 4 p.m. CET
December 07, 2021 / 1.00 - 4 p.m. CET
January 10, 2022 / 1.00 - 4 p.m. CET
January 24, 2022 / 1.00 - 4 p.m. CET
January 31, 2022 / 1.00 - 4 p.m. CET
Convert this to your local timezone
Supervision Dates and Times
November 22, 2021 / 1.00 - 2 p.m. CET
December 03, 2021 / 1.00 - 2 p.m. CET
December 13, 2021 / 1.00 - 2 p.m. CET
January 13, 2021 / 1.00 - 2 p.m. CET
January 27, 2021 / 1.00 - 2 p.m. CET
Convert this to your local timezone
*Costs include the full program plus SDN Practitioner Accreditation and two years of SDN membership
LOCATION
SDN Academy Online
Platform details will be shared with course registrants prior to course
