COURSE DESCRIPTION

Service Design Practitioner Curriculum
(Training + Accreditation)

SDN Academy

TRAINER(S)

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LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

DATES AND TIMES

6 modules - online sessions (18h)

5 modules - "out-of classroom" (14h)

5 Supervision dates 

Find detailed date(s) and time(s) below 

Course language:

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English

Course level:

Basic

​What to expect?

  • You want to build a solid foundation for your service design practice? 

  • You want to gather theoretical foundations, methodological skills and practical experience?

  • You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?

  • And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?

 

Then this Service Design Practitioner Curriculum is the program for you!

Course Description

  • You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).

  • You will have access to high-level resources like templates, tool-kits, literature, videos and tests.

  • You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.

Registration deadline: 11.11.2021

Who should participate?

Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 40 participants from all over the world – supervised and coached by three experienced service designers!

Supervision

Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.

Investment

This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits. 

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

Practitioner Accreditation 

The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here

COURSE OUTLINE

DAY 1
Setting the Basics!
  • Why Service Design? 

  • What is Service Design? 

  • Setting up a Service Design Project 

  • Introducing the practical case and building teams!

DAY 2
Exploration
  • Project Framing

  • Input Exploration ​

  • Exercise Case

  • This Session will cover: Personas, Customer Journey, Other Exploration Tools, Theory, Jam Session Exploration

DAY 3
Ideation
  • Presentation

  • Input Ideation

  • Exercise Case

  • This Session will cover: Toolbox Creation Part 1, Other Creation Methods, Thinking Outside the box, Jam Session Creation

DAY 4
Prototyping
  • Presentation

  • Input Prototyping and Testing 

  • Exercise Case

  • This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling, Preparing Presentation

DAY 5
Presentation
  • Presentation

  • Final Concept ​

  • This Session will cover: Presentation of Ideas and Results, Theoretical Input on project Implementation, Practical Examples and project reports, Feedback Session

DAY 6
Expanding the view!
  • Input Service Design and Business

  • Input Service Design and Organisational Change

    Exercise Case

  • Input Service Design and Leadership

  • Wrap up and perspectives for the final step towards practitioner accreditation

PRICING

Early Bird until Oct 1, 2021

SDN Member: €957

Non-Members: €1.180 

After Oct 1, 2021

SDN Member: €1.250

Non-Member: €1.360

DATES AND TIMES

Course Dates and Times

November 15, 2021 / 1.00 - 4 p.m. CET

November 29, 2021 / 1.00 - 4 p.m. CET

December 07, 2021 / 1.00 - 4 p.m. CET

   January 10, 2022 / 1.00 - 4 p.m. CET

   January 24, 2022 / 1.00 - 4 p.m. CET

    January 31, 2022 / 1.00 - 4 p.m. CET

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Supervision Dates and Times

November 22, 2021 / 1.00 - 2 p.m. CET
December 03, 2021 / 1.00 - 2 p.m. CET
December 13, 2021 / 1.00 - 2 p.m. CET
     January 13, 2021 / 1.00 - 2 p.m. CET
    January 27, 2021 / 1.00 - 2 p.m. CET


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*Costs include the full program plus SDN Practitioner Accreditation and two years of SDN membership

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LOCATION

SDN Academy Online

Platform details will be shared with course registrants prior to course

 
 

MEET YOUR TRAINER(S)

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Prof. Birgit Mager

SDN Accredited Master

Köln International School of Design, President Service Design Network

Barbara Weber-Kainz

SDN Accredited Master

C PLUS Unternehmensberatung

und SKYWALKER

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Linda Kaszubski

C PLUS Unternehmensberatung

und SKYWALKER

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Special Guests

Exclusive International Guests

This is just one of a range of courses offered by the SDN Academy

Interested in what else we offer?