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Time is TBD


OCAD University

Masterclass by The Canadian Digital Service (CDS) - October 9, 2019

Service mapping: Collaborating on End-To-End Multi-Channel Journeys

Registration is Closed
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Masterclass by The Canadian Digital Service (CDS) - October 9, 2019
Masterclass by The Canadian Digital Service (CDS) - October 9, 2019

Time & Location

Time is TBD

OCAD University, 205 Richmond St W, Toronto, ON M5V 1V3, Canada

About the event

The Canadian Digital Service (CDS) will be taking participants through an immersive and interactive workshop which brings groups together to collaborate on building service maps. Participants will be given a list of design challenges that exist within the public sector. This workshop highlights service design as a team sport and showcases how the service map is a living document that is iterated on throughout the product delivery lifecycle. Service maps enable teams to see potential opportunities for change, mitigate risks, and strategically inform a product roadmap. CDS will also showcase a few examples of how service maps have been used on different product teams in government.

What to expect?

Participants will be working collaboratively in small groups to produce a service maps for prevalent design problems within government.

Key takeaways for participants:

  • A framework to help assess and map current states of a service and identify pain points and gaps within them.
  • Understanding where the risks and opportunities arise in services, and learn how to chart paths forward using service maps.
  • Gaining insight into service design challenges in government.

Join us for...

  • Participatory learning
  • Sketching — no drawing experience required.
  • Lots of post-its
  • Good food
  • Great networking

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