TRAINER PROFILE

Carol Massá

Service Design Professional

Design Manager at AdventHealth Central Florida Division

Atlanta, GA

Carol is a multi-disciplinary designer that has worked in different fields of design. For the past ten years, she has worked with graphic design, branding, advertising and most recently consulting and mentoring Fortune 500 companies through a service-design approach. Today, she is a Design Manager at AdventHealth Central Florida Division, helping the organization deliver meaningful healthcare service experiences. Her mantra is to empower people and organizations for change and foster innovation.