Design Your Employee Experience
A course by Service Design Academy
Registration deadline: Jun 1, 2023
Dates: June 1 & 8, 2023
Hours: both days 10:00 - 16:00 BST (UTC+1)
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Platform details will be shared with course registrants prior to course
MEET THE TRAINER
Service Design Academy
SDN Acc. Organisation
What is Employee Experience?
Business owners have already embraced the idea of providing good customer service. They know that treating their customers well and ensuring that their needs are met has a direct impact on their bottom line.
Recently, companies have shifted their focus to include investing in their employees as well. The size, industry, and location of your business doesn’t matter, employee experience is about giving employees the workspace they want, the tools they need and a culture they can celebrate.
Employee Experience is the result of all the interactions an employee has with their employer. Its closely related to employee engagement and focuses on creating a great working environment for organisations to get the most out of their people.
What are the benefits of a good employee experience?
Research, by Gallup, shows connected employees achieve 37% higher performance at work. And 89% of executives say better employee experience leads to better customer experience.
This data is clear: Employee experience is not a nice to have, it’s a business imperative. Engaged employees means happy customers, which leads to better business outcomes. And that’s a win for everyone.
When employees succeed, companies succeed. Designing your employee experience leads to:
Lower turnover rates
Attracting high quality candidates
Improved products and services
Improved communication and deeper engagement between management and employees
Employees who are more focussed on contributing to company success
A more collaborative environment
Increased customer satisfaction
Amore inclusive workforce
An innovative workforce and a great employer brand
Who is this course for?
This course is for anyone who wants to improve the employee experience by putting them at the heart of the design process.
You might be in a role in a people team, HR, recruitment, OD, a hiring manager; one of the many people who are part of the end-to-end employee experience.
In a world where money is no longer the primary motivating factor focusing on the employee experience is the most promising competitive advantage that organisations can create.
Jacob Morgan, author of The Employee Experience Advantage
59% of employees wouldn't recommend their organisation as a good place to work
Perbox: The enormous cost of unhappy employees at the workplace
Three in five employees feel disengaged from their workplace as organisations struggle to form a post-pandemic work culture in the hybrid world
HR News: The Great Disconnection Costing Billions
Delivered remotely over 2 days, 10am – 4pm, these live and interactive sessions will cover:
Understanding the employee experience
Day 1 gives you a solid introduction to Service Design and how the approach can be used to impact the employee experience. We will cover methods and techniques to better understand the current experience and how to apply a holistic approach to problem solving. You will use tools throughout the course that will enable you to drive innovation within your organisation.
Developing and Delivering Solutions
Day 2 gives you the opportunity to apply a variety of ideation tools to start developing ideas. Progressing into a project planning tool to map out your problems from start to finish. This enables you to turn your concepts into a reality. These ideas will be brought to life through rapid prototyping before presenting your prototypes to the wider audience.
be introduced to the Service Design approach and mindset
develop an understanding of the importance of the end-to-end employee experience
develop a people centred approach to create the future of work at your organisation
learn how you can increase employee satisfaction by developing ways to improve the employee experience
Thursday 1 and 8 June 2023
Anywhere! Online course via Zoom and Miro
A 45 minute Miro session is offered for anyone who needs to learn the basics
“I’m proud to be an editor on the Service Design Network's next Touchpoint issue, highlighting the hot topic of Designing Employee Experience. From our training and education programmes, and work with corporate partners, designing employee experience well means genuinely understanding your people's needs, and is critical to retention, productivity and trust. When employees succeed, businesses succeed. I believe that service design opens new opportunities for business to create better experiences for their people.”