FAQs

General Questions

What is the Service Design Network Academy?


The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.




What are the criteria to enrol in a course?


We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on background and needs.




Where are the courses offered and in which languages?


Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.




Do you offer in-house training programs?


The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.




Do I receive a certificate upon completion of a course?


Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.




How do I become a trainer?


SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.





Purchases and Refunds

How much do academy courses cost?


Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.




What forms of payment do you accept?


We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Sofort.




Do you offer student discounts?


We believe passionately in providing participants with high-quality education and are pleased to have the type of expert trainers who can deliver the kind of knowledge and insights that add value and depth to learners of all levels. Consequently, we are not offering discounted rates.




What is the cancellation/refund policy?


You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.





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