Question 1

What is the Service Design Network Academy?

Accepted Answer

The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019.  Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.

Question 2

What is the Service Design Network?

Accepted Answer

The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.

Question 3

Will I receive a course completion certificate?

Accepted Answer

Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.

Question 4

What are the criteria for enrolling in a course?

Accepted Answer

We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.

Question 5

Where are the courses offered and in which languages?

Accepted Answer

Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.

Question 6

Do you offer discounts on your lectures & courses?

Accepted Answer

We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org.

Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here.

Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.

Question 7

Do you offer in-house training programs?

Accepted Answer

The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.

Question 8

How do I become a trainer?

Accepted Answer

The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.

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