TRAINERS

Laurence Body

Acc. Master Trainer

X+M Experience Management

Paris, France

Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.

Jesse Grimes

Acc. Master Trainer

Kolmiot

Amsterdam, the Netherlands

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.

Tim Macarthur

Acc. Master Trainer

Novartis

Dublin, Ireland

Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Accredited Master Trainer at the SDN.

Carol Massa

Invited Trainer

Harmonic Design

Atlanta, GA

Carol has four year of experience woring with organizations using design as a medium to create visual assets and strategies that speak to organizations and people’s needs.

Anna-Sophie Oertzen

Accredited Trainer

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Cologne, Germany

Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.

Diane Shen

Accredited Trainer

Business Models Inc Taiwan

Taipei, Taiwan

Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.

Barbara Weber-Kainz

Acc. Master Trainer

C Plus

Vienna, Austria

Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.

Kateryna Zaiko

Accredited Trainer

Symphony Solutions

Lviv, Ukraine

Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.

Neil Collman

Acc. Master Trainer

Nile

Edinburgh, UK

Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings. Neil is an Acc. Master Trainer at SDN.

Linda Kaszubski

Invited Trainer

C Plus

Vienna, Austria

Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.

Birgit Mager

Acc. Master Trainer

KISD

Cologne, Germany

Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.

Dr. Teemu Moilanen

Accredited Trainer

Haaga-Helia University

Helsinki, Finland

Dr. Teemu Moilanen is a service development enthusiasts with 20 years of experience as an consultant and PhD in Service Branding and an Acc. Trainer at the SDN.

Dr. Mario P. Ascenção

Acc. Master Trainer

Haaga-Helia University

Helsinki, Finland

Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.

Olga Strelnyk

Accredited Trainer

Vzletit

Odesa, Ukraine

Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.

Dr. Tina Weisser

Master Trainer

FeedYourMind

Munich, Germany

Tina Weisser advises and supports companies as an innovation and organizational consultant. She is a certified Service Design Master Trainer (SDN).

Victor M. Gonzalez

Acc. Master Trainer

Sperientia

Ciudad de Mexico, Mexico

Victor is a consultant serving companies & individuals in Mexico & Latin America who aim to implement a human-centered approach for the innovation of digital products and services.

Adam Lawrence

Master Trainer

IE Business School

Nürnberg, Germany

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

Mauricio Manhaes

Acc. Master Trainer

SCAD

Savannah

Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.

David Morgan

Invited Trainer

Knightmoves

Ghent, Belgium

David is a strategic design partner and coach at Knight Moves. He is an empathetic designer with a passion to learn about people, technology and systems.

Roman Schoeneboom

Accredited Trainer

Credit Suisse

Zurich, Switzerland

Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.

Stina Vanhoof

Accredited Trainer

Knightmoves

Ghent, Belgium

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.

Dr. Anna Whicher

Acc. Master Trainer

PDR / Cardiff Metropolitan University

Cardiff, UK

I am passionate about developing, implementing and evaluating public policies and services using design methods.