TRAINERS

Laurence Body

X+M Experience Management

Paris, France

Laurence Body, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer et Coach en design de service

Master Trainer

Brian Hendrick

Canadian Digital Service

Ottawa, Toronto

Brian Hendrick is a service design specialist with extensive experience delivering products and services in the UK and Canada.

Invited Trainer

Adam Lawrence

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

Master Trainer

Dr. Teemu Moilanen

Haaga-Helia University of Applied Sciences

Helsinki, Finland

Dr. Moilanen is a service development enthousiast with 20 years of experience as an consultant & PhD in Service Branding.

Accredited Trainer

Anna-Sophie Oertzen

Cologne, Germany

Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.

Trainer

Duda Rodrigues

Fjord

Toronto, Canada

Non-stop person interested in creative processes and who understands design as a way to create meaningful service stories.

Invited Trainer

Danielle Sheahan

Bridgeable

Toronto, Canada

Danielle is a Toronto-based service designer who enjoys translating human experience into actionable insights.

Invited Trainer

Dr. Tina Weisser

FeedYourMind

Munich, Germany

Tina Weisser advises and supports companies as an innovation and organizational consultant.

Master Trainer

Neil Collman

Nile

Edinburgh, UK

Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings.

Invited Trainer

Renatus Hoogenraad

Sparks Sàrl

Paris, France

Renatus Hoogenraad spécialiste des aspects humains du changement, il s’appuie sur son expertise en design de service, coaching et Arts de la scène pour accompagner ses clients internationaux dans leurs projets d’innovation et de transformation culturelles.

Invited Trainer

Birgit Mager

KISD

Cologne, Germany

Master Trainer

David Morgan

Knightmoves

Ghent, Belgium

David is a strategic design partner and coach at Knight Moves.

Invited Trainer

Jane Park

Bridgeable

Toronto, Canada

Jane is a practitioner of human-centered design methodologies and business strategy.

Invited Trainer

Sarah Ronald

Nile

Edinburgh, UK

Invited Trainer

Stina Vanhoof

Knightmoves

Ghent, Belgium

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the Service Design Network and representative of the Belgian Service Design Chapter.

Invited Trainer

Dr. Anna Whicher

PDR / Cardiff Metropolitan University

Cardiff, UK

I am passionate about developing, implementing and evaluating public policies and services using design methods.

Master Trainer

Jesse Grimes

Kolmiot

Amsterdam, the Netherlands

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer

Master Trainer

Linda Kaszubski

C Plus

Vienna, Austria

Invited Trainer

Mauricio Manhaes

Savannah College of Art and Design

Savannah

Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.

Master Trainer

Olivier Mourrieras

CX-impact

Paris, France

Olivier Mourrieras référence dans l’amélioration de l’expérience client au sein d’entreprises internationales de grande taille, le changement qu’il a conduit en tant que VP expérience client à E.ON est devenu un cas d’école

Invited Trainer

Dr. Mario Passos Ascenção

Haaga-Helia University of Applied Sciences

Helsinki, Finland

Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.

Master Trainer

Samantha Sadasivan

Canadian Digital Service

Ottawa, Toronto

Samantha Sadasivan is a multidisciplinary designer with a growing curiosity for complex systems and the people that surround them.

Invited Trainer

Barbara Weber-Kainz

C Plus

Vienna, Austria

Master Trainer

Want to run trainings on behalf of the SDN Academy? Our Trainer and Master Trainer accreditations are your path towards joining us