TRAINERS


Laurence Body
Service Design Master
X+M Experience Management
Paris, France
Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.


Jesse Grimes
Service Design Master
Kolmiot
Amsterdam, the Netherlands
With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.


Linda Kaszubski
Invited Trainer
C Plus
Vienna, Austria
Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.


Birgit Mager
Service Design Master
KISD
Cologne, Germany
Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.


Carol Massa
Service Design Professional
Harmonic Design
Atlanta, GA
Carol has four year of experience woring with organizations using design as a medium to create visual assets and strategies that speak to organizations and people’s needs.


Fiona Myles
Invited Trainer
Kin and Royal College of Art
London, UK
Fiona has over 20 years of experience as a brand strategist, design thinker and lecturer.


Dr. Vidya Priya Rao
Invited Trainer
Founder - Innovatus Marketers Touchpoint LLP, Author I Blogger I Coach I Design Consultant I Educator
India
Dr. Rao has 20+ years of experience. Blend leadership with teaching experience. Participants will think differently and face the challenge of change, disruption, with necessary adaptation


Olga Strelnyk
Service Design Professional
Vzletit
Odesa, Ukraine
Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.


Dr. Tina Weisser
Service Design Master
FeedYourMind
Munich, Germany
Tina Weisser advises and supports companies as an innovation and organizational consultant. She is a certified Service Design Master Trainer (SDN).


Kateryna Zaiko
Service Design Professional
Symphony Solutions
Lviv, Ukraine
Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.


Neil Collman
Service Design Master
Nile
Edinburgh, UK
Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings. Neil is an Acc. Master Trainer at SDN.


Cathy Huang
Invited Trainer
CBi China Bridge
Shanghai, China
Cathy founded CBi China Bridge in 2003, the first insight-based innovation consulting firm in China. She is an invited Trainer at the SDN Academy.


Adam Lawrence
Service Design Master
IE Business School
Nürnberg, Germany
Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.


Milla Makinen
Service Design Master
Change Designer, Changeagenta
Finland
Milla Mäkinen has 15 years of experience in creating social change around the globe. In the past few years she has specialized in the use of service design framework as a tool for social change.


Dr. Teemu Moilanen
Service Design Professional
Haaga-Helia University
Helsinki, Finland
Dr. Teemu Moilanen is a service development enthusiasts with 20 years of experience as an consultant and PhD in Service Branding and an Acc. Trainer at the SDN.


Anna-Sophie Oertzen
Service Design Professional
Cologne, Germany
Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.


Roman Schoeneboom
Service Design Master
Credit Suisse
Zurich, Switzerland
Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.


Stina Vanhoof
Service Design Professional
Knightmoves
Ghent, Belgium
Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.


Dr. Anna Whicher
Service Design Master
PDR / Cardiff Metropolitan University
Cardiff, UK
I am passionate about developing, implementing and evaluating public policies and services using design methods.


Victor M. Gonzalez
Service Design Master
Sperientia
Ciudad de Mexico, Mexico
Victor is a consultant serving companies & individuals in Mexico & Latin America who aim to implement a human-centered approach for the innovation of digital products and services.


Riina Iloranta
Service Design Master
Haaga-Helia University
Helsinki, Finland
Riina Iloranta works as a Lecturer of Experience Economy at Haaga-Helia University of Applied Sciences.


Tim Macarthur
Service Design Master
Novartis
Dublin, Ireland
Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Acc. Master Trainer at the SDN.


Mauricio Manhaes
Service Design Master
SCAD
Savannah
Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.


David Morgan
Invited Trainer
Knightmoves
Ghent, Belgium
David is a strategic design partner and coach at Knight Moves. He is an empathetic designer with a passion to learn about people, technology and systems.


Dr. Mario P. Ascenção
Service Design Master
Haaga-Helia University
Helsinki, Finland
Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.
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Diane Shen
Service Design Professional
Business Models Inc Taiwan
Taipei, Taiwan
Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.


Barbara Weber-Kainz
Service Design Master
C Plus
Vienna, Austria
Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.


Piotr Wojciechowski
Invited Trainer
FUZERS
Lublin, Poland
Founder of FUZERS (2015), one of the first service design agencies in Poland. Piotr is also a co-founder Service Design Network Poland and accredited Service Design trainer.
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