TRAINERS
Laurence Body
X+M Experience Management
Paris, France
Laurence Body, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer et Coach en design de service
Master Trainer
Brian Hendrick
Canadian Digital Service
Ottawa, Toronto
Brian Hendrick is a service design specialist with extensive experience delivering products and services in the UK and Canada.
Invited Trainer
Adam Lawrence
Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.
Master Trainer
Dr. Teemu Moilanen
Haaga-Helia University of Applied Sciences
Helsinki, Finland
Dr. Moilanen is a service development enthousiast with 20 years of experience as an consultant & PhD in Service Branding.
Accredited Trainer
Anna-Sophie Oertzen
Cologne, Germany
Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.
Trainer
Duda Rodrigues
Fjord
Toronto, Canada
Non-stop person interested in creative processes and who understands design as a way to create meaningful service stories.
Invited Trainer
Danielle Sheahan
Bridgeable
Toronto, Canada
Danielle is a Toronto-based service designer who enjoys translating human experience into actionable insights.
Invited Trainer
Dr. Tina Weisser
FeedYourMind
Munich, Germany
Tina Weisser advises and supports companies as an innovation and organizational consultant.
Master Trainer
Neil Collman
Nile
Edinburgh, UK
Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings.
Invited Trainer
Renatus Hoogenraad
Sparks Sàrl
Paris, France
Renatus Hoogenraad spécialiste des aspects humains du changement, il s’appuie sur son expertise en design de service, coaching et Arts de la scène pour accompagner ses clients internationaux dans leurs projets d’innovation et de transformation culturelles.
Invited Trainer
David Morgan
Knightmoves
Ghent, Belgium
David is a strategic design partner and coach at Knight Moves.
Invited Trainer
Jane Park
Bridgeable
Toronto, Canada
Jane is a practitioner of human-centered design methodologies and business strategy.
Invited Trainer
Stina Vanhoof
Knightmoves
Ghent, Belgium
Stina is a managing partner at Knight Moves, accredited Service Design trainer of the Service Design Network and representative of the Belgian Service Design Chapter.
Invited Trainer
Dr. Anna Whicher
PDR / Cardiff Metropolitan University
Cardiff, UK
I am passionate about developing, implementing and evaluating public policies and services using design methods.
Master Trainer
Jesse Grimes
Kolmiot
Amsterdam, the Netherlands
With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer
Master Trainer
Mauricio Manhaes
Savannah College of Art and Design
Savannah
Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.
Master Trainer
Olivier Mourrieras
CX-impact
Paris, France
Olivier Mourrieras référence dans l’amélioration de l’expérience client au sein d’entreprises internationales de grande taille, le changement qu’il a conduit en tant que VP expérience client à E.ON est devenu un cas d’école
Invited Trainer
Dr. Mario Passos Ascenção
Haaga-Helia University of Applied Sciences
Helsinki, Finland
Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.
Master Trainer
Samantha Sadasivan
Canadian Digital Service
Ottawa, Toronto
Samantha Sadasivan is a multidisciplinary designer with a growing curiosity for complex systems and the people that surround them.
Invited Trainer
Want to run trainings on behalf of the SDN Academy? Our Trainer and Master Trainer accreditations are your path towards joining us