TRAINERS
Laurence Body
Acc. Master Trainer
X+M Experience Management
Paris, France
Laurence Body, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer et Coach en design de service
Renatus Hoogenraad
Invited Trainer
Sparks Sàrl
Paris, France
Renatus Hoogenraad spécialiste des aspects humains du changement, il s’appuie sur son expertise en design de service, coaching et Arts de la scène pour accompagner ses clients internationaux dans leurs projets d’innovation et de transformation culturelles.
Birgit Mager
Acc. Master Trainer
KISD
Cologne, Germany
Birgit Mager is Co-Founder and President of the Service Design Network, the leading non-profit organisation committed to global development and innovation within the practice of service design.
David Morgan
Invited Trainer
Knightmoves
Ghent, Belgium
David is a strategic design partner and coach at Knight Moves.
Dr. Mario Passos Ascenção
Acc. Master Trainer
Haaga-Helia University of Applied Sciences
Helsinki, Finland
Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.
Barbara Weber-Kainz
Acc. Master Trainer
C Plus
Vienna, Austria
Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.
Neil Collman
Acc. Master Trainer
Nile
Edinburgh, UK
Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings.
Linda Kaszubski
Invited Trainer
C Plus
Vienna, Austria
Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna.
Mauricio Manhaes
Acc. Master Trainer
Savannah College of Art and Design
Savannah
Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.
Olivier Mourrieras
Invited Trainer
CX-impact
Paris, France
Olivier Mourrieras référence dans l’amélioration de l’expérience client au sein d’entreprises internationales de grande taille, le changement qu’il a conduit en tant que VP expérience client à E.ON est devenu un cas d’école
Dr. Tina Weisser
Master Trainer
FeedYourMind
Munich, Germany
Tina Weisser advises and supports companies as an innovation and organizational consultant.
Jesse Grimes
Acc. Master Trainer
Kolmiot
Amsterdam, the Netherlands
With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer
Adam Lawrence
Master Trainer
IE Business School
Nürnberg, Germany
Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.
Dr. Teemu Moilanen
Accredited Trainer
Haaga-Helia University of Applied Sciences
Helsinki, Finland
Dr. Moilanen is a service development enthousiast with 20 years of experience as an consultant & PhD in Service Branding.
Anna-Sophie Oertzen
Accredited Trainer
Cologne, Germany
Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.
Stina Vanhoof
Accredited Trainer
Knightmoves
Ghent, Belgium
Stina is a managing partner at Knight Moves, accredited Service Design trainer of the Service Design Network and representative of the Belgian Service Design Chapter.
Dr. Anna Whicher
Acc. Master Trainer
PDR / Cardiff Metropolitan University
Cardiff, UK
I am passionate about developing, implementing and evaluating public policies and services using design methods.
Want to run trainings on behalf of the SDN Academy? Our Trainer and Master Trainer accreditations are your path towards joining us