TRAINERS

Laurence Body

Acc. Master Trainer

X+M Experience Management

Paris, France

Laurence Body, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer et Coach en design de service

Victor M. Gonzalez

Acc. Master Trainer

Sperientia

Ciudad de Mexico, Mexico

Victor M. Gonzalez is a consultant & coach serving companies and individuals in Mexico and Latin America who aim to implement a human-centered approach for the innovation of digital products and services.

Linda Kaszubski

Invited Trainer

C Plus

Vienna, Austria

Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna.

Birgit Mager

Acc. Master Trainer

KISD

Cologne, Germany

Birgit Mager is Co-Founder and President of the Service Design Network, the leading non-profit organisation committed to global development and innovation within the practice of service design.

David Morgan

Invited Trainer

Knightmoves

Ghent, Belgium

David is a strategic design partner and coach at Knight Moves.

Dr. Mario Passos Ascenção

Acc. Master Trainer

Haaga-Helia University of Applied Sciences

Helsinki, Finland

Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.

Olga Strelnyk

Accredited Trainer

Partner in INEX Partners

Odesa, Ukraine

Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, partner in service design agency INEX Partners.
She has held the position of Head of the product development department and the head of distribution since 2007. Over the 10 years, she held more than 1000 negotiations with international partners. So Olga is a professional negotiator and facilitator.

Dr. Tina Weisser

Master Trainer

FeedYourMind

Munich, Germany

Tina Weisser advises and supports companies as an innovation and organizational consultant.

Neil Collman

Acc. Master Trainer

Nile

Edinburgh, UK

Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings.

Jesse Grimes

Acc. Master Trainer

Kolmiot

Amsterdam, the Netherlands

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer

Adam Lawrence

Master Trainer

IE Business School

Nürnberg, Germany

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

Mauricio Manhaes

Acc. Master Trainer

Savannah College of Art and Design

Savannah

Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.

Olivier Mourrieras

Invited Trainer

CX-impact

Paris, France

Olivier Mourrieras référence dans l’amélioration de l’expérience client au sein d’entreprises internationales de grande taille, le changement qu’il a conduit en tant que VP expérience client à E.ON est devenu un cas d’école

Sarah Ronald

Invited Trainer

Nile

Edinburgh, UK

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Stina Vanhoof

Accredited Trainer

Knightmoves

Ghent, Belgium

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the Service Design Network and representative of the Belgian Service Design Chapter.

Dr. Anna Whicher

Acc. Master Trainer

PDR / Cardiff Metropolitan University

Cardiff, UK

I am passionate about developing, implementing and evaluating public policies and services using design methods.

Chris Ferguson

Invited Trainer

Bridgeable

Toronto, Canada

Chris Ferguson is the Founder of Bridgeable and leads strategy and design projects with some of the world’s largest and most innovative organisations in Canada, the US, and Europe.

Renatus Hoogenraad

Invited Trainer

Sparks Sàrl

Paris, France

Renatus Hoogenraad spécialiste des aspects humains du changement, il s’appuie sur son expertise en design de service, coaching et Arts de la scène pour accompagner ses clients internationaux dans leurs projets d’innovation et de transformation culturelles.

Tim Macarthur

Acc. Master Trainer

IBM Design

Dublin, Ireland

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Dr. Teemu Moilanen

Accredited Trainer

Haaga-Helia University of Applied Sciences

Helsinki, Finland

Dr. Moilanen is a service development enthousiast with 20 years of experience as an consultant & PhD in Service Branding.

Anna-Sophie Oertzen

Accredited Trainer

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Cologne, Germany

Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.

Diane Shen

Invited Trainer

Business Models Inc Taiwan

Taipei, Taiwan

Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency.

Barbara Weber-Kainz

Acc. Master Trainer

C Plus

Vienna, Austria

Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.

Kateryna Zaiko

Accredited Trainer

Symphony Solutions

Lviv, Ukraine

Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at Service Design Network Ukraine. Her journey to Service Design started from User Experience, in 2018 she got UX Master Certification by Nielsen Norman Group.