Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.
With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.
Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.
Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.
Carol has four year of experience woring with organizations using design as a medium to create visual assets and strategies that speak to organizations and people’s needs.
Fiona has over 20 years of experience as a brand strategist, design thinker and lecturer.
Dr. Rao has 20+ years of experience. Blend leadership with teaching experience. Participants will think differently and face the challenge of change, disruption, with necessary adaptation
Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.
Tina Weisser advises and supports companies as an innovation and organizational consultant. She is a certified Service Design Master Trainer (SDN).
Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.
Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings. Neil is an Acc. Master Trainer at SDN.
Cathy founded CBi China Bridge in 2003, the first insight-based innovation consulting firm in China. She is an invited Trainer at the SDN Academy.
Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.
Milla Mäkinen has 15 years of experience in creating social change around the globe. In the past few years she has specialized in the use of service design framework as a tool for social change.
Dr. Teemu Moilanen is a service development enthusiasts with 20 years of experience as an consultant and PhD in Service Branding and an Acc. Trainer at the SDN.
Anna-Sophie Oertzen is a co-creation enthusiast, exploring innovative ways to design and deliver user-centric and profitable services.
Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.
Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.
I am passionate about developing, implementing and evaluating public policies and services using design methods.
Victor is a consultant serving companies & individuals in Mexico & Latin America who aim to implement a human-centered approach for the innovation of digital products and services.
Riina Iloranta works as a Lecturer of Experience Economy at Haaga-Helia University of Applied Sciences.
Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Acc. Master Trainer at the SDN.
Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.
David is a strategic design partner and coach at Knight Moves. He is an empathetic designer with a passion to learn about people, technology and systems.
Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.
Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.
Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.
Founder of FUZERS (2015), one of the first service design agencies in Poland. Piotr is also a co-founder Service Design Network Poland and accredited Service Design trainer.
Want to run trainings on behalf of the SDN Academy? Our Trainer and Master Trainer accreditations are your path towards joining us