Service Design – From Discover to Deliver and Beyond

Helsinki, Finland

31 Jan, 01 Feb, 20 Mar, 21 Mar, 17 Apr, 15 May 2020

This edition:

Not yet announced

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Organisations are now asked to put users at the centre of their design endeavours, which demands services to be developed from outside-in instead of inside-out. Thus, this service design training provides participants with a multidisciplinary, collaborative and human-centred approach that focus on the user’s experience through services that are useful, usable, and desirable as well as effective, efficient, and distinctive.

English

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This is Service Design Doing

Paris, France

12-14 Feb 2020

This edition:

Not yet announced

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This is Service Design Doing fait passer la réflexion sur la conception de services de la théorie à la pratique, faisant le lien entre l'expérience client et le succès de l'entreprise. Les animateurs de la «Essentials School» Adam et Marc ainsi que Markus et Jakob, ont également publié le livre du même nom. Avec les cas et les conseils de 300 collaborateurs, les auteurs décrivent les outils et les méthodes, évoquent l'organisation d'ateliers, de sprints et de projets, et explorent l’intégration du design de services dans les organisations. C’est la co creation des précédentes «Essentials School» qui a jeté les bases du contenu du livre. Un exemplaire du livre This is Service Design Doing sera offert à chaque participant

French

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Service Design Implementation

Cologne, Germany

4 March 2020

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Not yet announced

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Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts aren’t blocked internally and get removed from the priority list. The workshop will help you to start thinking about implementation at the right time and have everything in place that you’ll need on the way. We will also reflect on the relationship of service design implementation and change management.

English

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Service Design and Future Forecasting

Dundee, Scotland

26 Mar 2020

This edition:

Not yet announced

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The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

English

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Service Design Training

Ghent, Belgium

22-23 Apr 2020

This edition:

Not yet announced

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Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Dutch

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Lehrgang 2020

Berlin, Germany

8-9 Okt, 19-20 Nov, 7-8 Dez 2020

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Not yet announced

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Sie erhalten einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des sechstägigen Intensivlehrganges wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

German

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Masterclass Employee Experience - Service Design für HR

Munich, Germany

9-10 Mar 2020

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Not yet announced

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Service Design ist ein nutzerzentrierter Ansatz („Human-centered”) für die kollaborative Entwicklung von Prozessen und Technologien. Service Design kann Personalabteilungen dabei unterstützen, das Erleben der Mitarbeiter („EmployeeExperience“) bewusst und nahtlos zu gestalten. Es können sowohl interne Services für Mitarbeiter als auch der Auftritt am Markt optimiert oder innoviert werden.

German

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Service Design and Future Forecasting

Munich, Germany

21 Nov 2019

This edition:

25 Oct 2019 (Cologne)

Other editions:

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

English

Course language:

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Service Design Implementation

Munich, Germany

22 Nov 2019

This edition:

Not yet announced

Other editions:

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market. The workshop will help you to start thinking about implementation at the right time and have everything in place that you‘ll need on the way. It will reflect with you on the relationship of service design implementation and organizational design and agile ways of working? And it will provide methods that support you and your team working on complex user-centric initiatives.

English

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Service Design for the Circular Economy

Berlin, Germany

18 Oct 2019

This edition:

9 Oct (Toronto)

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Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. Not only do their service lifecycles themselves look different, but the value exchanges which take place change over time as well. In this Masterclass aimed at both beginning and experienced service designers, you’ll prepare yourself to discover new opportunities in this exciting and ever-more-relevant niche of the economy.

English

Course language:

Course completed

Co-creation and Ideation for (Service) Design

Berlin, Germany

17 Oct 2019

This edition:

17 Oct (Berlin)

Other editions:

This one-day course will mix two topics: co-creation, and ideation techniques (where co-creation can be a context for ideation). Topics covered will include: The importance of co-creation, co-creation vs. co-production, alternative methods for co-creation, (digital/asynchronous, open co-creation, and facilitated co-creation), do’s and don’ts of co-creation, an introduction to ideation, hands-on experience with several ideation techniques. The course will be based on a practical, real-world challenge, and include a contextual research activity.

English

Course language:

Course completed

Greenhouse - Service & Policy Design Training

Cardiff, UK

21-23 Oct 2019

This edition:

Not yet announced

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Greenhouse is a unique training programme created by PDR to upskill people passionate about innovation in service and policy design methodologies and tools.

English

Course language:

Course completed

Service Design Training

Ghent, Belgium

16-17 Oct 2019

This edition:

22-23 Jan 2020 (Ghent)

Other editions:

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Dutch

Course language:

Course completed

An Introduction to Service Design through Journey Mapping

Johannesburg, South Africa

19-20 Sep 2019

This edition:

Not yet announced

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Looking for how to transition to service design? Or are you starting out in the field and in search of a boost for your skills? This two-day training will set you on the right course. Using journey mapping as versatile method that can form the basis for an entire service design trajectory, you'll get hands-on experience combined with a mix of theory.

English

Course language:

Course completed

Service Design and Future Forecasting

Cologne, Germany

25 Oct 2019

This edition:

21 Nov 2019 (Munich)

Other editions:

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

English

Course language:

Course completed!