UPCOMING COURSES

SDNA online live course

Advancing Service Design: three perspectives
Advancing Service Design: three perspectives

This edition:

Other editions:

22-24 Sept 2020

Not yet announced

Course language:

English

This short course gives three perspectives into different topics of advanced service design doing. Along with the 12 commandments of service design doing from the book “This is Service Design Doing”, the three main authors of this book give insights into three particular aspects of service design:
- Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)
- Make it playable – Advanced Prototyping in Service Design (Markus Hormess)
- Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)

Register now!

SDNA online course

Asking the right question - Virtual Class on Problem Framing
Asking the right question - Virtual Class on Problem Framing

This edition:

Other editions:

02 Oct 2020

Not yet announced

Course language:

English

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.
What to do with complexity? Problem framing or refraining! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalise.
Participant will learn about the importance of problem framing, later using a template to create their own statement in 5 steps.

Register now!

SDNA online live course

Service Design Lehrgang 2020
Service Design Lehrgang 2020

This edition:

Other editions:

8-9 Okt, 19-20 Nov 2020

Not yet announced

Course language:

German

Die Methoden des Service Design liefern Unternehmen eine wirksame Basis zur Erneuerung von innen. Erhalten Sie einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des 4-tägigen online Lehrgangs wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

Register now!

SDNA online live course

Ten Basic Principles of Service Design
Ten Basic Principles of Service Design

This edition:

Other editions:

14 Oct 2020

Not yet announced

Course language:

English

This session will give an overview on ten key principles of service design – which also serve as a self-assessment for organisations, helping them to define specific focus areas in their approach to a user-focused approach to service innovation!

Register now!

SDNA online live course

Strategic Design in Organisations
Strategic Design in Organisations

This edition:

Other editions:

10-11 Nov 2020

Not yet announced

Course language:

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Register now!

SDNA online live course

Service Design and Enthusiasm
Service Design and Enthusiasm

This edition:

Other editions:

11 Nov 2020

Not yet announced

Course language:

English

There is a lot of “Wow your customer” talk around, but there is little profound research on enthusiasm in service. The session will provide insight in research done on enthusiasm in service and it will introduce the 10 dimensions of enthusiasm – and a methodological approach to include these into the design process.

Register now!

SDNA online live course

Service Design Management - setting the stage for Implementation
Service Design Management - setting the stage for Implementation

This edition:

Other editions:

12&17 Nov 2020

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Register now!

SDNA online live course

User Research Masterclass - The art of asking
User Research Masterclass - The art of asking

This edition:

Other editions:

25 Nov& 02 Dec 2020

Not yet announced

Course language:

English

„It is critical to understand the cause of customer needs and not only address the obvious symptoms“

Successfully conducting qualitative user research and deriving strong insights and relevant recommendations in a short time is crucial. In order to understand user needs in detail and also to detect the deeper, non-obvious needs, psychological basics, the skilled use of conversation techniques and a high degree of communication skills are essential. The course will provide a lively mix of introducing and discussing selected theories and practical exercises.

Register now!

Ghent, Belgium

Service Design Training
Service Design Training

This edition:

Other editions:

Postponed, no date confirmed

Not yet announced

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Register now!

PAST COURSES

Ghent, Belgium

Service Design Training
Service Design Training

This edition:

Other editions:

16-17 Oct 2019

22-23 Jan 2020 (Ghent)

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Course completed

Munich, Germany

Masterclass Employee Experience - Service Design für HR
Masterclass Employee Experience - Service Design für HR

This edition:

Other editions:

9-10 Mar 2020

Not yet announced

Course language:

German

Service Design ist ein nutzerzentrierter Ansatz („Human-centered”) für die kollaborative Entwicklung von Prozessen und Technologien. Service Design kann Personalabteilungen dabei unterstützen, das Erleben der Mitarbeiter („EmployeeExperience“) bewusst und nahtlos zu gestalten. Es können sowohl interne Services für Mitarbeiter als auch der Auftritt am Markt optimiert oder innoviert werden.

Course completed!

SDNA online course

Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ
Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ

This edition:

Other editions:

9 Apr 2020

16 April 2020

Course language:

Russian

Воркшоп по созданию System map - карты экосистемы клиента. Карта экосистемы - инструмент визуализации способов и участников, которых использует клиент для решения своих задач. Как увидеть всех участников решения задачи клиента, и как поведение участников влияет на жизнь клиента сегодня? Каждый участник воркшопа получит опыт создания карты, научиться ее использовать для создания новых решений, получить канвас для использования карты в будущем.

Course completed!

SDNA online live course

Design for policy & service in public sector innovation labs
Design for policy & service in public sector innovation labs

This edition:

Other editions:

27 July 2020

Not yet announced

Course language:

English

Policy labs are multidisciplinary government teams using a range of innovation methods, including service design and policy design, to collaborative involve the public in policy and service development. There are more than 100 of these labs around the world. This introduction to policy design and service design in public sector innovation labs shares experiences from established and emerging UK labs in order to provide lessons for public sector organisations to use these methods. It draws on recent research on the future of policy design and policy labs in the UK.

Course completed!

SDNA online course

Free mini-course: Ask the right question - Problem Framing 2.0
Free mini-course: Ask the right question - Problem Framing 2.0

This edition:

Other editions:

17 Apr 2020

20 Apr 2020

Course language:

English

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.

What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Course completed!

SDNA online course

Free lecture: The Future of Service Design
Free lecture: The Future of Service Design

This edition:

Other editions:

22 Apr 2020

Not yet announced

Course language:

English

Based on a short review of the history of service design we will dive into the challenges and opportunities this emerging discipline is facing.

Course completed!

SDA Dundee

PDA in Service Design
PDA in Service Design

This edition:

Other editions:

07-12 Sept 2020

11.01.-25.06.2021

Course language:

English

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues. You’ll be taken on a journey, a process spanning four learning units over five months with 15 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

Registration closed

SDNA online course

Free mini-course: Bad Romance: what gets in the way of business-design relationships?
Free mini-course: Bad Romance: what gets in the way of business-design relationships?

This edition:

Other editions:

24 Apr 2020

Not yet announced

Course language:

English

Navigating designer-client relationships can feel a little "Venus/Mars" at the best of times, with clashing ways of doing things, mismatched expectations and a ****load of communication lost in translation. But it doesn't have to be this way.

Course completed!

Johannesburg, South Africa

An Introduction to Service Design through Journey Mapping
An Introduction to Service Design through Journey Mapping

This edition:

Other editions:

19-20 Sep 2019

Not yet announced

Course language:

English

Looking for how to transition to service design? Or are you starting out in the field and in search of a boost for your skills? This two-day training will set you on the right course. Using journey mapping as versatile method that can form the basis for an entire service design trajectory, you'll get hands-on experience combined with a mix of theory.

Course completed

Cologne, Germany

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

25 Oct 2019

21 Nov 2019 (Munich)

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Course completed!

SDNA online course

Free mini-course: Virtual Design Sprint
Free mini-course: Virtual Design Sprint

This edition:

Other editions:

20 Apr 2020

Not yet announced

Course language:

English

Main topics on Virtual Design Sprint:
- Introduction to design sprint (classic)
- Concrete case of virtual design sprint with start-up
- Comparison between online and physical design sprint
- Focus on benefits and disadvantages
- Learnings
- Closing tips for audience

Course completed!

SDNA online course

Free mini-course: Experience Design as a Business
Free mini-course: Experience Design as a Business

This edition:

Other editions:

23 Apr 2020

Not yet announced

Course language:

Arabic

Helping experience design and management professionals to consider the business aspects of the experience design discipline to better envision their careers and re-direct their development efforts.

Course completed!

Berlin, Germany

Co-creation and Ideation for (Service) Design
Co-creation and Ideation for (Service) Design

This edition:

Other editions:

17 Oct 2019

17 Oct (Berlin)

Course language:

English

This one-day course will mix two topics: co-creation, and ideation techniques (where co-creation can be a context for ideation). Topics covered will include: The importance of co-creation, co-creation vs. co-production, alternative methods for co-creation, (digital/asynchronous, open co-creation, and facilitated co-creation), do’s and don’ts of co-creation, an introduction to ideation, hands-on experience with several ideation techniques. The course will be based on a practical, real-world challenge, and include a contextual research activity.

Course completed

SDNA online live course

The Strategic Role of Service Design in Organisations - A two part course
The Strategic Role of Service Design in Organisations - A two part course

This edition:

Other editions:

5-6 Aug 2020

Not yet announced

Course language:

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Course completed!

Dundee, Scotland

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

26 Mar 2020

Not yet announced

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Canceled

SDNA online course

Free mini-course: A practical co-design workshop planning toolkit
Free mini-course: A practical co-design workshop planning toolkit

This edition:

Other editions:

21 Apr 2020

Not yet announced

Course language:

English

The success of a co-design workshop isn’t about turning up and winging the facilitation - it’s (at least) as important to plan and coordinate the workshop experience beforehand. We have created, tested and refined Nile’s co-design planning toolkit that enables us to quickly collaborate on workshop plans that effectively coordinate objectives, activities and materials while being easy to digest for facilitators and stakeholders.
We want to share our learnings from building it and make the toolkit available to the community – enabling you to apply the toolkit and improve outcomes for your own workshops, whether they are in person or remote.

Course completed!

SDNA online live course

Advancing Service Design: three perspectives
Advancing Service Design: three perspectives

This edition:

Other editions:

11-12,14 Aug 2020

Not yet announced

Course language:

English

This short course gives three perspectives into different topics of advanced service design doing. Along with the 12 commandments of service design doing from the book “This is Service Design Doing”, the three main authors of this book give insights into three particular aspects of service design:
- Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)
- Make it playable – Advanced Prototyping in Service Design (Markus Hormess)
- Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)

Course completed!

Munich, Germany

Service Design Implementation
Service Design Implementation

This edition:

Other editions:

22 Nov 2019

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market. The workshop will help you to start thinking about implementation at the right time and have everything in place that you‘ll need on the way. It will reflect with you on the relationship of service design implementation and organizational design and agile ways of working? And it will provide methods that support you and your team working on complex user-centric initiatives.

Course completed

SDNA online live course

Advanced Service Design: from Organizational Change to Implementation
Advanced Service Design: from Organizational Change to Implementation

This edition:

Other editions:

22-23 Jul 2020

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Course completed!

SDNA online course

Free mini-course: The Strategic Role of Service Design in Organizations
Free mini-course: The Strategic Role of Service Design in Organizations

This edition:

Other editions:

15 Apr 2020

Not yet announced

Course language:

English

Intro to the topic of cognitive biases and its relevance in Service Design projects.

Course completed!

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