UPCOMING COURSES

Ghent, Belgium

Service Design Training
Service Design Training

This edition:

Other editions:

Postponed, no date confirmed

Not yet announced

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Register now!

PAST COURSES

Berlin, Germany

Lehrgang 2020
Lehrgang 2020

This edition:

Other editions:

8-9 Okt, 19-20 Nov, 7-8 Dez 2020

Not yet announced

Course language:

German

Sie erhalten einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des sechstägigen Intensivlehrganges wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

Register now!

PAST COURSES

Dundee, Scotland

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

26 Mar 2020

Not yet announced

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Canceled

Munich, Germany

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

21 Nov 2019

25 Oct 2019 (Cologne)

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Course completed

Munich, Germany

Service Design Implementation
Service Design Implementation

This edition:

Other editions:

22 Nov 2019

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market. The workshop will help you to start thinking about implementation at the right time and have everything in place that you‘ll need on the way. It will reflect with you on the relationship of service design implementation and organizational design and agile ways of working? And it will provide methods that support you and your team working on complex user-centric initiatives.

Course completed

Berlin, Germany

Service Design for the Circular Economy
Service Design for the Circular Economy

This edition:

Other editions:

18 Oct 2019

9 Oct (Toronto)

Course language:

English

Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. Not only do their service lifecycles themselves look different, but the value exchanges which take place change over time as well. In this Masterclass aimed at both beginning and experienced service designers, you’ll prepare yourself to discover new opportunities in this exciting and ever-more-relevant niche of the economy.

Course completed

Berlin, Germany

Co-creation and Ideation for (Service) Design
Co-creation and Ideation for (Service) Design

This edition:

Other editions:

17 Oct 2019

17 Oct (Berlin)

Course language:

English

This one-day course will mix two topics: co-creation, and ideation techniques (where co-creation can be a context for ideation). Topics covered will include: The importance of co-creation, co-creation vs. co-production, alternative methods for co-creation, (digital/asynchronous, open co-creation, and facilitated co-creation), do’s and don’ts of co-creation, an introduction to ideation, hands-on experience with several ideation techniques. The course will be based on a practical, real-world challenge, and include a contextual research activity.

Course completed

Helsinki, Finland

Service Design – From Discover to Deliver and Beyond
Service Design – From Discover to Deliver and Beyond

This edition:

Other editions:

31 Jan, 01 Feb, 20 Mar, 21 Mar, 17 Apr, 15 May 2020

Not yet announced

Course language:

English

Organisations are now asked to put users at the centre of their design endeavours, which demands services to be developed from outside-in instead of inside-out. Thus, this service design training provides participants with a multidisciplinary, collaborative and human-centred approach that focus on the user’s experience through services that are useful, usable, and desirable as well as effective, efficient, and distinctive.

Course completed

Cardiff, UK

Greenhouse - Service & Policy Design Training
Greenhouse - Service & Policy Design Training

This edition:

Other editions:

21-23 Oct 2019

Not yet announced

Course language:

English

Greenhouse is a unique training programme created by PDR to upskill people passionate about innovation in service and policy design methodologies and tools.

Course completed

Ghent, Belgium

Service Design Training
Service Design Training

This edition:

Other editions:

16-17 Oct 2019

22-23 Jan 2020 (Ghent)

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Course completed

Johannesburg, South Africa

An Introduction to Service Design through Journey Mapping
An Introduction to Service Design through Journey Mapping

This edition:

Other editions:

19-20 Sep 2019

Not yet announced

Course language:

English

Looking for how to transition to service design? Or are you starting out in the field and in search of a boost for your skills? This two-day training will set you on the right course. Using journey mapping as versatile method that can form the basis for an entire service design trajectory, you'll get hands-on experience combined with a mix of theory.

Course completed

Paris, France

This is Service Design Doing
This is Service Design Doing

This edition:

Other editions:

12-14 Feb 2020

Not yet announced

Course language:

French

This is Service Design Doing fait passer la réflexion sur la conception de services de la théorie à la pratique, faisant le lien entre l'expérience client et le succès de l'entreprise. Les animateurs de la «Essentials School» Adam et Marc ainsi que Markus et Jakob, ont également publié le livre du même nom. Avec les cas et les conseils de 300 collaborateurs, les auteurs décrivent les outils et les méthodes, évoquent l'organisation d'ateliers, de sprints et de projets, et explorent l’intégration du design de services dans les organisations. C’est la co creation des précédentes «Essentials School» qui a jeté les bases du contenu du livre. Un exemplaire du livre This is Service Design Doing sera offert à chaque participant

Course completed!

Cologne, Germany

Service Design Implementation
Service Design Implementation

This edition:

Other editions:

4 March 2020

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts aren’t blocked internally and get removed from the priority list. The workshop will help you to start thinking about implementation at the right time and have everything in place that you’ll need on the way. We will also reflect on the relationship of service design implementation and change management.

Course completed!

Cologne, Germany

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

25 Oct 2019

21 Nov 2019 (Munich)

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Course completed!

Munich, Germany

Masterclass Employee Experience - Service Design für HR
Masterclass Employee Experience - Service Design für HR

This edition:

Other editions:

9-10 Mar 2020

Not yet announced

Course language:

German

Service Design ist ein nutzerzentrierter Ansatz („Human-centered”) für die kollaborative Entwicklung von Prozessen und Technologien. Service Design kann Personalabteilungen dabei unterstützen, das Erleben der Mitarbeiter („EmployeeExperience“) bewusst und nahtlos zu gestalten. Es können sowohl interne Services für Mitarbeiter als auch der Auftritt am Markt optimiert oder innoviert werden.

Course completed!

SDNA online course

Free mini-course: Service Design for the Circular Economy
Free mini-course: Service Design for the Circular Economy

This edition:

Other editions:

6 Apr 2020

Not yet announced

Course language:

English

Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. In response to the coronavirus crisis, this mini-course is being offered for free, online.

Course completed!

SDNA online course

Free mini-course: Major Tom to Ground Control: Cognitive Biases in Service Design Projects
Free mini-course: Major Tom to Ground Control: Cognitive Biases in Service Design Projects

This edition:

Other editions:

8 Apr 2020

Not yet announced

Course language:

English

Intro to the topic of cognitive biases and its relevance in Service Design projects.

Course completed!

SDNA online course

Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ
Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ

This edition:

Other editions:

9 Apr 2020

16 April 2020

Course language:

Russian

Воркшоп по созданию System map - карты экосистемы клиента. Карта экосистемы - инструмент визуализации способов и участников, которых использует клиент для решения своих задач. Как увидеть всех участников решения задачи клиента, и как поведение участников влияет на жизнь клиента сегодня? Каждый участник воркшопа получит опыт создания карты, научиться ее использовать для создания новых решений, получить канвас для использования карты в будущем.

Course completed!

SDNA online course

Free mini-course: Intro to Lean-Agile Service Design
Free mini-course: Intro to Lean-Agile Service Design

This edition:

Other editions:

14 Apr 2020

Not yet announced

Course language:

English

Our webinar is an exceptional blend of three different mindsets which share similar values and philosophy – Lean, Agile and Service Design. All of them have iterative nature and can be logically united in the cycle of product/service development. Moreover, it’s not only theoretical overview of various approaches but natural practical implementation of the new knowledge for solution of real-life problem. 

Course completed!

SDNA online course

Free mini-course: The Strategic Role of Service Design in Organizations
Free mini-course: The Strategic Role of Service Design in Organizations

This edition:

Other editions:

15 Apr 2020

Not yet announced

Course language:

English

Intro to the topic of cognitive biases and its relevance in Service Design projects.

Course completed!

SDNA online course

Free mini-course: JTBD & Service Innovation
Free mini-course: JTBD & Service Innovation

This edition:

Other editions:

22 Apr 2020

Not yet announced

Course language:

English

Have you been meaning to find out more about Jobs To Be Done? Or, have you ever looked at Jobs To Be Done, started reading, got confused and went away again? Or maybe you are using Jobs To Be Done in your work already, and want to compare or validate your approaches?

Come along and join Tim for a short introduction to Jobs Theory, thoughts on how JTBD and the Jobs lens can be applied in service innovation, as well as a follow-up Q&A. No milkshakes will be harmed in the making of this session!
What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Course completed!

SDNA online course

Free mini-course: Ask the right question - Problem Framing 2.0
Free mini-course: Ask the right question - Problem Framing 2.0

This edition:

Other editions:

17 Apr 2020

20 Apr 2020

Course language:

English

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.

What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Course completed!

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