UPCOMING COURSES

SDNA online live course

The Strategic Role of Service Design in Organisations - A two part course
The Strategic Role of Service Design in Organisations - A two part course

This edition:

Other editions:

5-6 Aug 2020

Not yet announced

Course language:

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Register now!

SDNA online live course

Advancing Service Design: three perspectives
Advancing Service Design: three perspectives

This edition:

Other editions:

11-12,14 Aug 2020

Not yet announced

Course language:

English

This short course gives three perspectives into different topics of advanced service design doing. Along with the 12 commandments of service design doing from the book “This is Service Design Doing”, the three main authors of this book give insights into three particular aspects of service design:
- Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)
- Make it playable – Advanced Prototyping in Service Design (Markus Hormess)
- Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)

Register now!

SDNA online live course

Lehrgang 2020
Lehrgang 2020

This edition:

Other editions:

8-9 Okt, 19-20 Nov 2020

Not yet announced

Course language:

German

Die Methoden des Service Design liefern Unternehmen eine wirksame Basis zur Erneuerung von innen. Erhalten Sie einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des 4-tägigen online Lehrgangs wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

Register now!

SDNA online live course

User Research Masterclass - The art of asking
User Research Masterclass - The art of asking

This edition:

Other editions:

25 Nov& 02 Dec 2020

Not yet announced

Course language:

English

„It is critical to understand the cause of customer needs and not only address the obvious symptoms“

Successfully conducting qualitative user research and deriving strong insights and relevant recommendations in a short time is crucial. In order to understand user needs in detail and also to detect the deeper, non-obvious needs, psychological basics, the skilled use of conversation techniques and a high degree of communication skills are essential. The course will provide a lively mix of introducing and discussing selected theories and practical exercises.

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SDNA online live course

Service Design Management - setting the stage for Implementation
Service Design Management - setting the stage for Implementation

This edition:

Other editions:

12&17 Nov 2020

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Register now!

Ghent, Belgium

Service Design Training
Service Design Training

This edition:

Other editions:

Postponed, no date confirmed

Not yet announced

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Register now!

PAST COURSES

SDNA online course

Free mini-course: The Strategic Role of Service Design in Organizations
Free mini-course: The Strategic Role of Service Design in Organizations

This edition:

Other editions:

15 Apr 2020

Not yet announced

Course language:

English

Intro to the topic of cognitive biases and its relevance in Service Design projects.

Course completed!

SDNA online live course

Advanced Service Design: from Organizational Change to Implementation
Advanced Service Design: from Organizational Change to Implementation

This edition:

Other editions:

22-23 Jul 2020

Not yet announced

Course language:

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Course completed!

SDNA online course

Free mini-course: Service Design for the Circular Economy
Free mini-course: Service Design for the Circular Economy

This edition:

Other editions:

6 Apr 2020

Not yet announced

Course language:

English

Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. In response to the coronavirus crisis, this mini-course is being offered for free, online.

Course completed!

Helsinki, Finland

Service Design – From Discover to Deliver and Beyond
Service Design – From Discover to Deliver and Beyond

This edition:

Other editions:

31 Jan, 01 Feb, 20 Mar, 21 Mar, 17 Apr, 15 May 2020

Not yet announced

Course language:

English

Organisations are now asked to put users at the centre of their design endeavours, which demands services to be developed from outside-in instead of inside-out. Thus, this service design training provides participants with a multidisciplinary, collaborative and human-centred approach that focus on the user’s experience through services that are useful, usable, and desirable as well as effective, efficient, and distinctive.

Course completed

SDNA online course

Free mini-course: Major Tom to Ground Control: Cognitive Biases in Service Design Projects
Free mini-course: Major Tom to Ground Control: Cognitive Biases in Service Design Projects

This edition:

Other editions:

8 Apr 2020

Not yet announced

Course language:

English

Intro to the topic of cognitive biases and its relevance in Service Design projects.

Course completed!

Cardiff, UK

Greenhouse - Service & Policy Design Training
Greenhouse - Service & Policy Design Training

This edition:

Other editions:

21-23 Oct 2019

Not yet announced

Course language:

English

Greenhouse is a unique training programme created by PDR to upskill people passionate about innovation in service and policy design methodologies and tools.

Course completed

SDNA online live course

Design for policy & service in public sector innovation labs
Design for policy & service in public sector innovation labs

This edition:

Other editions:

27 July 2020

Not yet announced

Course language:

English

Policy labs are multidisciplinary government teams using a range of innovation methods, including service design and policy design, to collaborative involve the public in policy and service development. There are more than 100 of these labs around the world. This introduction to policy design and service design in public sector innovation labs shares experiences from established and emerging UK labs in order to provide lessons for public sector organisations to use these methods. It draws on recent research on the future of policy design and policy labs in the UK.

Register now!

SDNA online course

Free lecture: The Future of Service Design
Free lecture: The Future of Service Design

This edition:

Other editions:

22 Apr 2020

Not yet announced

Course language:

English

Based on a short review of the history of service design we will dive into the challenges and opportunities this emerging discipline is facing.

Course completed!

SDNA online course

Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ
Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ

This edition:

Other editions:

9 Apr 2020

16 April 2020

Course language:

Russian

Воркшоп по созданию System map - карты экосистемы клиента. Карта экосистемы - инструмент визуализации способов и участников, которых использует клиент для решения своих задач. Как увидеть всех участников решения задачи клиента, и как поведение участников влияет на жизнь клиента сегодня? Каждый участник воркшопа получит опыт создания карты, научиться ее использовать для создания новых решений, получить канвас для использования карты в будущем.

Course completed!

SDNA online course

Free mini-course: Diseño de Servicios y Marketing. Cómo hacer real la promesa de valor
Free mini-course: Diseño de Servicios y Marketing. Cómo hacer real la promesa de valor

This edition:

Other editions:

14 Apr 2020

Not yet announced

Course language:

Español

Have you been meaning to find out more about Jobs To Be Done? Or, have you ever looked at Jobs To Be Done, started reading, got confused and went away again? Or maybe you are using Jobs To Be Done in your work already, and want to compare or validate your approaches?

Come along and join Tim for a short introduction to Jobs Theory, thoughts on how JTBD and the Jobs lens can be applied in service innovation, as well as a follow-up Q&A. No milkshakes will be harmed in the making of this session!
What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Course completed!

SDNA online course

Free mini-course: Virtual Design Sprint
Free mini-course: Virtual Design Sprint

This edition:

Other editions:

20 Apr 2020

Not yet announced

Course language:

English

Main topics on Virtual Design Sprint:
- Introduction to design sprint (classic)
- Concrete case of virtual design sprint with start-up
- Comparison between online and physical design sprint
- Focus on benefits and disadvantages
- Learnings
- Closing tips for audience

Course completed!

SDNA online course

Free mini-course: Experience Design as a Business
Free mini-course: Experience Design as a Business

This edition:

Other editions:

23 Apr 2020

Not yet announced

Course language:

Arabic

Helping experience design and management professionals to consider the business aspects of the experience design discipline to better envision their careers and re-direct their development efforts.

Course completed!

Paris, France

This is Service Design Doing
This is Service Design Doing

This edition:

Other editions:

12-14 Feb 2020

Not yet announced

Course language:

French

This is Service Design Doing fait passer la réflexion sur la conception de services de la théorie à la pratique, faisant le lien entre l'expérience client et le succès de l'entreprise. Les animateurs de la «Essentials School» Adam et Marc ainsi que Markus et Jakob, ont également publié le livre du même nom. Avec les cas et les conseils de 300 collaborateurs, les auteurs décrivent les outils et les méthodes, évoquent l'organisation d'ateliers, de sprints et de projets, et explorent l’intégration du design de services dans les organisations. C’est la co creation des précédentes «Essentials School» qui a jeté les bases du contenu du livre. Un exemplaire du livre This is Service Design Doing sera offert à chaque participant

Course completed!

SDNA online course

Free mini-course: A practical co-design workshop planning toolkit
Free mini-course: A practical co-design workshop planning toolkit

This edition:

Other editions:

21 Apr 2020

Not yet announced

Course language:

English

The success of a co-design workshop isn’t about turning up and winging the facilitation - it’s (at least) as important to plan and coordinate the workshop experience beforehand. We have created, tested and refined Nile’s co-design planning toolkit that enables us to quickly collaborate on workshop plans that effectively coordinate objectives, activities and materials while being easy to digest for facilitators and stakeholders.
We want to share our learnings from building it and make the toolkit available to the community – enabling you to apply the toolkit and improve outcomes for your own workshops, whether they are in person or remote.

Course completed!

SDNA online course

Free mini-course: Intro to Lean-Agile Service Design
Free mini-course: Intro to Lean-Agile Service Design

This edition:

Other editions:

14 Apr 2020

Not yet announced

Course language:

English

Our webinar is an exceptional blend of three different mindsets which share similar values and philosophy – Lean, Agile and Service Design. All of them have iterative nature and can be logically united in the cycle of product/service development. Moreover, it’s not only theoretical overview of various approaches but natural practical implementation of the new knowledge for solution of real-life problem. 

Course completed!

Berlin, Germany

Service Design for the Circular Economy
Service Design for the Circular Economy

This edition:

Other editions:

18 Oct 2019

9 Oct (Toronto)

Course language:

English

Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. Not only do their service lifecycles themselves look different, but the value exchanges which take place change over time as well. In this Masterclass aimed at both beginning and experienced service designers, you’ll prepare yourself to discover new opportunities in this exciting and ever-more-relevant niche of the economy.

Course completed

Dundee, Scotland

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

26 Mar 2020

Not yet announced

Course language:

English

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Canceled

Munich, Germany

Masterclass Employee Experience - Service Design für HR
Masterclass Employee Experience - Service Design für HR

This edition:

Other editions:

9-10 Mar 2020

Not yet announced

Course language:

German

Service Design ist ein nutzerzentrierter Ansatz („Human-centered”) für die kollaborative Entwicklung von Prozessen und Technologien. Service Design kann Personalabteilungen dabei unterstützen, das Erleben der Mitarbeiter („EmployeeExperience“) bewusst und nahtlos zu gestalten. Es können sowohl interne Services für Mitarbeiter als auch der Auftritt am Markt optimiert oder innoviert werden.

Course completed!

SDNA online course

Free mini-course: Ask the right question - Problem Framing 2.0
Free mini-course: Ask the right question - Problem Framing 2.0

This edition:

Other editions:

17 Apr 2020

20 Apr 2020

Course language:

English

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment.

What to do with complexity? Problem framing or reframing! Complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way we better understand, better absorb, better digest and internalize.

Course completed!

Johannesburg, South Africa

An Introduction to Service Design through Journey Mapping
An Introduction to Service Design through Journey Mapping

This edition:

Other editions:

19-20 Sep 2019

Not yet announced

Course language:

English

Looking for how to transition to service design? Or are you starting out in the field and in search of a boost for your skills? This two-day training will set you on the right course. Using journey mapping as versatile method that can form the basis for an entire service design trajectory, you'll get hands-on experience combined with a mix of theory.

Course completed

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