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Online Live Courses
Online Live Courses
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Thomas Brandenburg

Service Design Practitioner Curriculum (Training + Acc.)

Feb 9 - May 3, 2024

Course language: 

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English

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

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Thomas Brandenburg

Prototyping Services

Mar 23, 2024

Course language: 

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English

​​Discover the many benefits and methods of service prototyping. Get hands-on experience in this SDN Academy course.

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Milla Mäkinen

Socially Sustainable Services

June 5, 2024

Course language: 

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English

Let's dive into the concept of social sustainability in service design and get guidance on designing socially sustainable.

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Mauricio Manhaes

Service Design Logic: From Keywords to Blueprints

TBC

Course language: 

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English

Discover how to leverage the power of Language, AI, and service design principles to create exceptional service experiences in this 10-week online course.

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Marc Stickdorn

Journey Management

Feb 20-22, 2024

Course language: 

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English

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

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Fiona Myles

Branding for Service Design

April 18, 2024

Course language: 

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English

Why is branding important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design.

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Carol Massá

Strategic Design in Organisations

Aug 21-22, 2024

Course language: 

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English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

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Piotr Wojciechowski

Common mistakes in Service Design and CX Process

TBC

Course language: 

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English

Tame the mistakes in the design process and learn proven ways to deal with them with SDN Acc. Master Piotr Wojciechowski.

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Dr Tina Weisser

Service Design Management

Mar 14 & 21, 2024

Course language: 

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English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

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Dr Tina Weisser

Service Design Leadership Lab

May 17 - Sept 19, 2024

Course language: 

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English

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

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Julia Alberga

Facilitating Creative Sessions

TBC

Course language: 

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English

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

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Thomas Brandenburg, Ana Osredkar

"Yes, and" - With Improv for better Service Design

TBC

Course language: 

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English

Discover and experience key values of the improv applicable to service design.

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Online On-demand Courses
Online On-demand Courses
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Arash Golnam

Systems Thinking: The Yin and the Yang sides

Recorded

Course language: 

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English

Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines.

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Cathy Huang

服务设计的时代机遇 - The Era of Opportunity for Service Design

Recorded

Course language: 

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Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

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Arash Golnam & Peter Horvath

Introduction to Systemic Design 2.0

Recorded

Course language: 

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English

Introduction to Systemic Design 2.0 - A roadmap for realising the power of systems thinking in service design.

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Olga Strelnyk

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

Recorded

Course language: 

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Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

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