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Online Live Courses
Online Live Courses
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Taught by experts

Service Design
Masterclasses Series

Sept 20 - Nov 26, 2024

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English

An 8-week, 8-module, online accreditation course relevant for established service designers looking to widen their horizons, advance their careers and increase their impact.

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Marc Stickdorn

Journey Management

Sept 10-12, 2024

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English

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

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Thomas Brandenburg

Service Design Practitioner Curriculum (Training + Acc.)

September/October

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English

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

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Thomas Brandenburg, Ana Osredkar

"Yes, and" - With Improv for Better Service Design

TBC

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English

Discover and experience key values of the improv applicable to service design.

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Piotr Wojciechowski

Common mistakes in Service Design and CX Process

TBC

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English

Tame the mistakes in the design process and learn proven ways to deal with them with SDN Acc. Master Piotr Wojciechowski.

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Mauricio Manhaes

From Keywords to Blueprints: An AI-Ready Service Design Framework

Aug 9 & 16, 2024

Course language: 

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English

Join us for a sneak peek at how to design innovative services that go beyond the ordinary.

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Julia Alberga

Facilitating Creative Sessions

Sept 17 - Oct 22, 2024

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English

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

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Dr Tina Weisser

Service Design Management

Nov 22 & 29, 2024

Course language: 

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English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

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Thomas Brandenburg

Prototyping Services

TBC

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English

​​Discover the many benefits and methods of service prototyping. Get hands-on experience in this SDN Academy course.

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Carol Massá

Strategic Design in Organisations

Aug 21-22, 2024

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English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

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Milla Mäkinen

Socially Sustainable Services

Sept 18, 2024

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English

Let's dive into the concept of social sustainability in service design and get guidance on designing socially sustainable.

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Mauricio Manhaes

Service Design Logic: From Keywords to Blueprints

TBC

Course language: 

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English

Discover how to leverage the power of Language, AI, and service design principles to create exceptional service experiences in this 10-week online course.

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Fiona Myles

Branding for Service Design

TBC

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English

Why is branding important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design.

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Online On-demand Courses
Online On-demand Courses
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Arash Golnam

Systems Thinking: The Yin and the Yang sides

Recorded

Course language: 

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English

Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines.

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Cathy Huang

服务设计的时代机遇 - The Era of Opportunity for Service Design

Recorded

Course language: 

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Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

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Arash Golnam & Peter Horvath

Introduction to Systemic Design 2.0

Recorded

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English

Introduction to Systemic Design 2.0 - A roadmap for realising the power of systems thinking in service design.

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Olga Strelnyk

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

Recorded

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Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

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