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Kateryna Zaiko

Service Design Professional

Lviv, Ukraine


Symphony Solutions


Ukrainian, Russian, English

Accreditation type:

Service Design Professional


Ukraine , Russia, Europe


My current position is Head of Design at Symphony Solution. Together with Oleg Koss we founded 2nd team at Service Design Network Ukraine. My journey to Service Design started from User Experience, in 2018 I got UX Master Certification by Nielsen Norman Group.

My mission as a trainer is to motivate people in becoming agents of change in their environment, organisation or community. My philosophy  is not to teach people, rather to help them discover a hidden potential by living Service Design philosophy, going deep into Service Design as a tool, method, mindset, managing approach, cross-disciplinary language. My vision is in my environment, to connect passionate individuals that share their successes, failures and experiments in the field of Service Design, to explore on application of Service Design in different spheres, and to learn from each other, as well as to promote service design as a mindset for a structured problem solving.

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