Service Design Master

Thomas Brandenburg is a lead service designer and in-house consultant in the energy sector at BP. Previously, he was the first in-house service designer/lead designer at CDK Global, a technological solutions leader in the automotive sector. He applies service design, human center, and systems thinking to new product integrations and platforms. Before this position, he enjoyed service design and lead designer roles for the museum and retail industries.

Thomas is an adjunct professor at IIT, Illinois Institute of Technology in Chicago. He teaches service design, technology, and innovation courses. He facilitates student teams on many projects with community partners: Kohl Children’s Museum, UL, Underwriters Laboratory, and Wilson Sporting Goods — to name a few.

Thomas is a co-founder and board member of the SDN Chicago Chapter. He also serves on the accreditation committee.

Outside design, he enjoys bringing his artistic sensibilities, empathy, and storytelling to being an improv performer and poet.