Online live course:
ROI Awareness for Service Design
SDN Academy Online
Early Bird until July 31, 2021
SDN Member: € 354,-
After July 31, 2021
SDN Member: € 400,-
Non-Member: € 440,-
What to expect?
Designing and deploying an innovative service design solution can sometimes be a time consuming and expensive offering. CEOs, CFOs and other Business Leaders are often left wondering if it was really worth their time and monetary investment. While some leaders ask to see what is the value derived from the new proposed solution, some expect to see it. This program helps Service Designers ensure that their projects or innovative solutions will deliver desired results by applying design-thinking principles. Participants will learn practical tools which help showcase the value of a service design initiative.
To many, it may seem that calculating the ROI of a service design project is an impossible task. That’s where the ROI Methodology® comes in. The ROI Methodology provides a proven framework that when implemented provide the project or initiatives outcomes data at 5 Levels plus intangibles. The information available at each of these levels provides valuable information on the change and impact the project or program has made.
The impact can be shown as to how the solution help the organisation make or save money or result in intangibles benefits (increased customer satisfaction, better work life balance, etc.).
The ROI Methodology provides 12 easy steps and 12 key guiding principles which when followed showcase results which can’t be challenged. When the conservative standards of the ROI Methodology are followed, information can be presented in a very compelling way. Learning this technique can help you make a great argument for securing the funds, even in difficult and uncertain times. The outcome is to have Business Leaders see the design team as an indispensable resource.
At the end of the program, participants will be able to
Learn the benefits of using ROI Methodology
Explain the five levels of evaluation and data at to be measured at each level
Understand how to isolate the effects of your programs
Learn the 12 guiding principles in measuring ROI
Learn how to convert program data to money
Learn the 12 steps in the ROI Methodology
Calculating ROI using the ROI Methodology
Who is it for:
Strategy team members
Senior leaders responsible for defining the strategic objectives
Any individual responsible for implementing an Innovation Project
Overview of the ROI Methodology
Isolating the Effects of Your Programs
Converting Data to Money and Calculating ROI
Putting ROI to Work