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UPCOMING COURSES
SDNA on-demand lecture
服务设计的时代机遇 - The Era of Opportunity for Service Design
This edition:
Other editions:
on-demand lecture
Course language:
Chinese
With the transformation of global industrial structure from "industrial-based economy" to "service oriented economy", service design has emerged as the product of the new era. It is not only a new-rising subject but also a systematic methodology. It is the entire business system related to design and service, which helps you to grasp new thinking for the business world in the post-product era, and gains insight into innovation, then push the limit of growth.
This course emphasises the necessity of service design and how to design user-oriented service systematically. Get access now!
Get access now!
SDNA on-demand course
«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»
This edition:
Other editions:
on-demand course
Course language:
Russian
Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач. 11 МОДУЛЕЙ +11 ЗАДАНИЙ ДЛЯ САМОСТОЯТЕЛЬНОЙ ПРОРАБОТКИ ИНСТРУМЕНТОВ.
Get access now!
SDNA on-demand lecture
Introduction to Systemic Design 2.0
This edition:
Other editions:
on-demand lecture
Course language:
English
The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Join this SDN Academy Lecture and move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm.This course emphasises the necessity of service design and how to design user-oriented service systematically. Get access now!
Get access now!
SDNA on-demand curse
Systems Thinking: The Yin and the Yang sides
This edition:
Other editions:
on-demand course
Not yet announced
Course language:
English
Systems thinking is more than just a toolkit; it's an initiation into an attitude that offers a lens to perceive the complexity and dynamism of our world. Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines. By the end, students will be equipped with both the imaginative and technical aspects of systems thinking, ready to face uncertainty with creativity, intuition, and critical analytical skills.
Register now!
SDNA online live course
From Keywords to Blueprints: An AI-Ready Service Design Framework
This edition:
Other editions:
TBC
Not yet announced
Course language:
English
Join us for a sneak peek at how to design innovative services that go beyond the ordinary. In this 3-hour workshop, you will see a human-centered approach to how to use Language, AI, and service design principles to create exceptional service experiences. You will explore how to shape perceptions, memories, and values with language and how to generate and evaluate ideas with AI.
Show your interest!
SDNA online live course
Branding for Service Design
This edition:
Other editions:
TBC
Not yet announced
Course language:
English
What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.
Show your interest!
SDNA online live course
Prototyping Services
This edition:
Other editions:
TBC
Not yet announced
Course language:
English
Prototyping plays a vital role in the service design process, allowing designers to test and refine their ideas before finalizing a service or a product and service experience. Discover the many different approaches, including physical and digital methods, to effectively decide what and how to prototype. Learn from case studies, and gain hands-on experience in a real-world scenario.
Show your interest!
SDNA online live course
Common mistakes in Service Design and CX Process
This edition:
Other editions:
TBC
Not yet announced
Course language:
English
Join SDN Acc. Master Piotr Wojciechowski for a training session that will change your perspective on errors in the design process. Let's face it, mistakes happen to everyone but not everyone talks about them. We need to realize that they are an integral part of our work. During this meeting, Piotr will share his personal experiences with mistakes and those of his team while working with corporate clients.
Show your interest!
SDNA online live course
Service Design Logic: From Keywords to Blueprints
This edition:
Other editions:
TBC
Not yet announced
Course language:
English
You will learn how to use language to shape perceptions, memories, and values and how to use AI to generate and evaluate ideas. You will also learn how to design value architectures, craft service concepts, map service journeys, prototype solutions, and test outcomes. Join us for this cutting-edge program and be at the forefront of service innovation
Show your interest!
SDNA online live course
Journey Management
This edition:
Other editions:
Sept 10-12, 2024
Not yet announced
Course language:
English
This TiSDD DEEP DIVE is an intensive 3 half-day course on Journey Management (also known as Journey Map Operations). With a combination of talks, interactive workshops, and Q&A sessions, you'll learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.
Register now!
SDNA online live course
Strategic Design in Organisations
This edition:
Other editions:
Aug 21-22, 2024
Not yet announced
Course language:
English
Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
Register now!
SDNA online live course
Service Design Management
This edition:
Other editions:
July 18 & 25, 2024
Not yet announced
Course language:
English
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
Register now!
SDNA online live course
Socially Sustainable Services
This edition:
Other editions:
June 12, 2024
Not yet announced
Course language:
English
The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect the role and tools of service design from the social sustainability lense.
Register now!
SDNA online live course
Service Design Leadership Lab
This edition:
Other editions:
May 17 - Sept 26, 2024
Not yet announced
Course language:
English
Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.
Register now!
SDNA online live course
Facilitating Creative Sessions
This edition:
Other editions:
May 16 - Jun 27, 2024
Not yet announced
Course language:
English
In this online course, "Facilitating Creative Sessions," you will learn the fundamental abilities and information required to successfully guide group sessions in the creative process.
Register now!
SDNA online live course
Service Design Practitioner Curriculum (Training + Acc.)
This edition:
Other editions:
June 4 - August 20, 2024
Not yet announced
Course language:
English
The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.
Register now!
SDNA online live course
Service Design for Resilient Strategic Planning
This edition:
Other editions:
End of January, 2022
Not yet announced
Course language:
English
Strategic planning can seem daunting and highly company focused. However using the right tools, willingness to experiment, engaging people at levels in the company, making tough decisions and having the courage to implement, can make a difference. Using design thinking and service design tools and skills, makes the process people-centric, accountable, and measurable, while constantly adapting it to the changing business conditions increasing the odds of success.
Postponed!
PAST COURSES
SDNA online live course
Introduction to Systemic Design 2.0
This edition:
Other editions:
November 30, 2021
Not yet announced
Course language:
English
The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Join this SDN Academy Lecture and move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm.
Course completed!
SDNA online live course
Simplification of Workplace
This edition:
Other editions:
November 10-12, 2021
Not yet announced
Course language:
English
As your organisation gear’s up to be future ready, it’s vital to prevent complexity from taking root and hindering growth. Left unaddressed, this can lead to a work environment with less than desirable leadership behaviours, where there’s no room for big ideas, re-enforces status quo that limits innovation potential, overwhelmed and disengaged employees, poor communication, lowers quality and reduces customer experience. The antidote to escape the complexity trap, while it may seem counter-intuitive, is simplification.
Canceled
SDNA online live course
Service Design Practitioner Curriculum
(Training + Accreditation)
This edition:
Other editions:
November 15, 2021 - January 31, 2022
Not yet announced
Course language:
English
The SDN Academy is proud to introduce to you our newest initiative: Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.
Sold out!
SDNA online live course
Service Design and Branding
This edition:
Other editions:
November 17, 2021
Not yet announced
Course language:
English
What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.
Canceled
SDNA online live course
Dare to Draw - Visual Thinking Essentials
This edition:
Other editions:
November 5, 2021
Not yet announced
Course language:
English
You don’t need to be an artist to master the basics of a visual thinking. It’s drawing, not rocket science. Join this SDN Academy course and learn more about Visuals Thinking Essentials.
Canceled
SDNA online live course
Build Your Way a Better
{Problem Statement}
This edition:
Other editions:
November 8, 2021
Not yet announced
Course language:
English
No matter what you are working on, {problem framing} will help you and your team make better decisions faster. This Advanced course will help you to frame your own problem statement, review and test it.
Canceled
SDNA online live course
Inclusive Online Services for the Municipality - SDN Finalist 2020
This edition:
Other editions:
October 15, 2021
Not yet announced
Course language:
English
Little over 850.000 citizens live in this diverse, beautiful city. From Marc to Mohammed. From baby to granny. From garbage collector to PhD student. Every citizen has their context, needs, wishes and challenges. How to design online services that can be used by everyone?
Join this SDN Academy - SDGC21 Pre-Event and learn more about the SDN Award Finalist Serena Westra, senior Service Designer at Koos Service Design and her case: "Inclusive Online Services for the Municipality".
Course completed!
SDNA online live course
Morphology Tension Models -
How to Design and Quantify Them
This edition:
Other editions:
August 26, 2021
Not yet announced
Course language:
English
In this SDN Academy course by Koos Service Design, Jules Prick and Boris Jockin will dive into the topic of morphological tension models and the theory behind it.
Postponed
SDNA online live course
Strategic Design in Organisations
This edition:
Other editions:
August 10-11, 2021
Not yet announced
Course language:
English
Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.
Register now!
SDNA online live course
Service Design Management - setting the stage for Implementation
This edition:
Other editions:
July 8&15, 2021
Not yet announced
Course language:
English
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
Course completed!
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