UPCOMING COURSES

SDNA online live course

Service Design Management - setting the stage for Implementation
Service Design Management - setting the stage for Implementation

This edition:

Other editions:

Nov 25 & Dec 2, 2021

Not yet announced

Course language:

English

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Register now!

SDNA online live course

Introduction to Systemic Design 2.0
Introduction to Systemic Design 2.0

This edition:

Other editions:

November 30, 2021

Not yet announced

Course language:

English

English

The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Join this SDN Academy Lecture and move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm.

Register now!

SDNA online live course

User Research Masterclass - 
The art of asking
User Research Masterclass -
The art of asking

This edition:

Other editions:

December 9&16, 2021

Not yet announced

Course language:

English

English

Successfully conducting qualitative user research and deriving strong insights and relevant recommendations in a short time is crucial. In order to understand user needs in detail and also to detect the deeper, non-obvious needs, psychological basics, the skilled use of conversation techniques and a high degree of communication skills are essential. The course will provide a lively mix of introducing and discussing selected theories and practical exercises.

Register now!

SDNA online live course

Service Design and Future Forecasting
Service Design and Future Forecasting

This edition:

Other editions:

January 26-27, 2022

Not yet announced

Course language:

English

English

The world is facing a trifecta of radical shifts: post-covid aftershocks, climate crisis and technological revolution – the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant next order impacts for environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to be better prepared as service designers, users and stakeholders. In this two part online workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.

Postponed!

SDNA on-demand lecture

服务设计的时代机遇 - The Era of Opportunity for Service Design
服务设计的时代机遇 - The Era of Opportunity for Service Design

This edition:

Other editions:

on-demand lecture

Course language:

Chinese

Chinese

With the transformation of global industrial structure from "industrial-based economy" to "service oriented economy", service design has emerged as the product of the new era. It is not only a new-rising subject but also a systematic methodology. It is the entire business system related to design and service, which helps you to grasp new thinking for the business world in the post-product era, and gains insight into innovation, then push the limit of growth. 
This course emphasises the necessity of service design and how to design user-oriented service systematically. Get access now!

Get access now!

SDNA on-demand course

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» -  РУКОВОДСТВО К ДЕЙСТВИЮ»
«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

This edition:

Other editions:

on-demand course

Course language:

Russian

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач. 11 МОДУЛЕЙ +11 ЗАДАНИЙ ДЛЯ САМОСТОЯТЕЛЬНОЙ ПРОРАБОТКИ ИНСТРУМЕНТОВ.

Get access now!

SDNA online live course

Service Design for Resilient Strategic Planning
Service Design for Resilient Strategic Planning

This edition:

Other editions:

End of January, 2022

Not yet announced

Course language:

English

English

Strategic planning can seem daunting and highly company focused. However using the right tools, willingness to experiment, engaging people at levels in the company, making tough decisions and having the courage to implement, can make a difference. Using design thinking and service design tools and skills, makes the process people-centric, accountable, and measurable, while constantly adapting it to the changing business conditions increasing the odds of success.

Postponed!

PAST COURSES

SDNA online live course

Service Design Practitioner Curriculum
(Training + Accreditation)
Service Design Practitioner Curriculum
(Training + Accreditation)

This edition:

Other editions:

November 15, 2021 - January 31, 2022

Not yet announced

Course language:

English

English

The SDN Academy is proud to introduce to you our newest initiative: Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.

Sold out!

SDNA online live course

Simplification of Workplace
Simplification of Workplace

This edition:

Other editions:

November 10-12, 2021

Not yet announced

Course language:

English

English

As your organisation gear’s up to be future ready, it’s vital to prevent complexity from taking root and hindering growth. Left unaddressed, this can lead to a work environment with less than desirable leadership behaviours, where there’s no room for big ideas, re-enforces status quo that limits innovation potential, overwhelmed and disengaged employees, poor communication, lowers quality and reduces customer experience. The antidote to escape the complexity trap, while it may seem counter-intuitive, is simplification.

Canceled

SDNA online live course

Service Design and Branding
Service Design and Branding

This edition:

Other editions:

November 17, 2021

Not yet announced

Course language:

English

English

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.

Canceled

SDNA online live course

Dare to Draw - Visual Thinking Essentials
Dare to Draw - Visual Thinking Essentials

This edition:

Other editions:

November 5, 2021

Not yet announced

Course language:

English

English

You don’t need to be an artist to master the basics of a visual thinking. It’s drawing, not rocket science. Join this SDN Academy course and learn more about Visuals Thinking Essentials.

Canceled

SDNA online live course

Build Your Way a Better
{Problem Statement}
Build Your Way a Better
{Problem Statement}

This edition:

Other editions:

November 8, 2021

Not yet announced

Course language:

English

English

No matter what you are working on, {problem framing} will help you and your team make better decisions faster. This Advanced course will help you to frame your own problem statement, review and test it.

Canceled

SDNA online live course

Inclusive Online Services for the Municipality - SDN Finalist 2020
Inclusive Online Services for the Municipality - SDN Finalist 2020

This edition:

Other editions:

October 15, 2021

Not yet announced

Course language:

English

English

Little over 850.000 citizens live in this diverse, beautiful city. From Marc to Mohammed. From baby to granny. From garbage collector to PhD student. Every citizen has their context, needs, wishes and challenges. How to design online services that can be used by everyone?

Join this SDN Academy - SDGC21 Pre-Event and learn more about the SDN Award Finalist Serena Westra, senior Service Designer at Koos Service Design and her case: "Inclusive Online Services for the Municipality".

Register now!

SDNA online live course

Morphology Tension Models -
How to Design and Quantify Them
Morphology Tension Models -
How to Design and Quantify Them

This edition:

Other editions:

August 26, 2021

Not yet announced

Course language:

English

English

In this SDN Academy course by Koos Service Design, Jules Prick and Boris Jockin will dive into the topic of morphological tension models and the theory behind it.

Postponed

SDNA online live course

Strategic Design in Organisations
Strategic Design in Organisations

This edition:

Other editions:

August 10-11, 2021

Not yet announced

Course language:

English

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Register now!

SDNA online live course

Service Design Management - setting the stage for Implementation
Service Design Management - setting the stage for Implementation

This edition:

Other editions:

July 8&15, 2021

Not yet announced

Course language:

English

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Course completed!

SDNA online live course

Ask the Right Question - Problem Framing 2.0
Ask the Right Question - Problem Framing 2.0

This edition:

Other editions:

June 21, 2021

Not yet announced

Course language:

English

English

We live in a complex world where old management mindsets no longer work and face new types of problems. But how do we reduce complexity? The answer is Problem Framing! This entails complex or complicated content that is not being simplified but thoroughly designed and newly ‘framed’. Join Roman Schoneboom’s course and learn more about the essentials of the problem framing process.

Course completed!

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