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UPCOMING COURSES

SDNA on-demand lecture

服务设计的时代机遇 - The Era of Opportunity for Service Design
服务设计的时代机遇 - The Era of Opportunity for Service Design

This edition:

Other editions:

on-demand lecture

Course language:

Chinese

Chinese

With the transformation of global industrial structure from "industrial-based economy" to "service oriented economy", service design has emerged as the product of the new era. It is not only a new-rising subject but also a systematic methodology. It is the entire business system related to design and service, which helps you to grasp new thinking for the business world in the post-product era, and gains insight into innovation, then push the limit of growth. 
This course emphasises the necessity of service design and how to design user-oriented service systematically. Get access now!

Get access now!

SDNA on-demand course

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» -  РУКОВОДСТВО К ДЕЙСТВИЮ»
«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

This edition:

Other editions:

on-demand course

Course language:

Russian

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач. 11 МОДУЛЕЙ +11 ЗАДАНИЙ ДЛЯ САМОСТОЯТЕЛЬНОЙ ПРОРАБОТКИ ИНСТРУМЕНТОВ.

Get access now!

SDNA on-demand lecture

Introduction to Systemic Design 2.0
Introduction to Systemic Design 2.0

This edition:

Other editions:

on-demand lecture

Course language:

English

English

The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Join this SDN Academy Lecture and move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm.This course emphasises the necessity of service design and how to design user-oriented service systematically. Get access now!

Get access now!

SDNA on-demand curse

Systems Thinking: The Yin and the Yang sides
Systems Thinking: The Yin and the Yang sides

This edition:

Other editions:

on-demand course

Not yet announced

Course language:

English

English

Systems thinking is more than just a toolkit; it's an initiation into an attitude that offers a lens to perceive the complexity and dynamism of our world. Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines. By the end, students will be equipped with both the imaginative and technical aspects of systems thinking, ready to face uncertainty with creativity, intuition, and critical analytical skills.

Register now!

SDNA online live course

"Yes, and" - With Improv for better Service Design
"Yes, and" - With Improv for better Service Design

This edition:

Other editions:

TBC

Not yet announced

Course language:

English

English

Discover and experience key values of the improv applicable to service design.

Show your interest!

SDNA online live course

Common mistakes in Service Design and CX Process
Common mistakes in Service Design and CX Process

This edition:

Other editions:

TBC

Not yet announced

Course language:

English

English

Join SDN Acc. Master Piotr Wojciechowski for a training session that will change your perspective on errors in the design process. Let's face it, mistakes happen to everyone but not everyone talks about them. We need to realize that they are an integral part of our work. During this meeting, Piotr will share his personal experiences with mistakes and those of his team while working with corporate clients.

Show your interest!

SDNA online live course

Service Design Logic: From Keywords to Blueprints
Service Design Logic: From Keywords to Blueprints

This edition:

Other editions:

TBC

Not yet announced

Course language:

English

English

You will learn how to use language to shape perceptions, memories, and values and how to use AI to generate and evaluate ideas. You will also learn how to design value architectures, craft service concepts, map service journeys, prototype solutions, and test outcomes. Join us for this cutting-edge program and be at the forefront of service innovation

Show your interest!

SDNA online live course

Facilitating Creative Sessions
Facilitating Creative Sessions

This edition:

Other editions:

TBC

Not yet announced

Course language:

English

English

In this online course, "Facilitating Creative Sessions," you will learn the fundamental abilities and information required to successfully guide group sessions in the creative process. You will develop critical soft skills and obtain a thorough understanding of facilitation techniques through a combination of theoretical ideas, hands-on activities, and helpful feedback.

Register now!

SDNA online live course

Strategic Design in Organisations
Strategic Design in Organisations

This edition:

Other editions:

Aug 21-22, 2024

Not yet announced

Course language:

English

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Register now!

SDNA online live course

Socially Sustainable Services
Socially Sustainable Services

This edition:

Other editions:

June 5, 2024

Not yet announced

Course language:

English

English

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect the role and tools of service design from the social sustainability lense.

Register now!

SDNA online live course

Service Design Leadership Lab
Service Design Leadership Lab

This edition:

Other editions:

May 17 - Sept 19, 2024

Not yet announced

Course language:

English

English

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

Register now!

SDNA online live course

Branding for Service Design
Branding for Service Design

This edition:

Other editions:

April 18, 2024

Not yet announced

Course language:

English

English

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.

Register now!

SDNA online live course

Prototyping Services
Prototyping Services

This edition:

Other editions:

Mar 23, 2024

Not yet announced

Course language:

English

English

Prototyping plays a vital role in the service design process, allowing designers to test and refine their ideas before finalizing a service or a product and service experience. Discover the many different approaches, including physical and digital methods, to effectively decide what and how to prototype. Learn from case studies, and gain hands-on experience in a real-world scenario.

Register now!

SDNA online live course

Service Design Management
Service Design Management

This edition:

Other editions:

Mar 14 & 21, 2024

Not yet announced

Course language:

English

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Register now!

SDNA online live course

Journey Management
Journey Management

This edition:

Other editions:

Feb 20-22, 2024

Not yet announced

Course language:

English

English

This TiSDD DEEP DIVE is an intensive 3 half-day course on Journey Management (also known as Journey Map Operations). With a combination of talks, interactive workshops, and Q&A sessions, you'll learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

Register now!

SDNA online live course

Service Design Practitioner Curriculum (Training + Acc.)
Service Design Practitioner Curriculum (Training + Acc.)

This edition:

Other editions:

Feb 9 - May 3, 2024

Not yet announced

Course language:

English

English

The Service Design Practitioner Curriculum is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

Register now!

SDNA online live course

Service Design for Resilient Strategic Planning
Service Design for Resilient Strategic Planning

This edition:

Other editions:

End of January, 2022

Not yet announced

Course language:

English

English

Strategic planning can seem daunting and highly company focused. However using the right tools, willingness to experiment, engaging people at levels in the company, making tough decisions and having the courage to implement, can make a difference. Using design thinking and service design tools and skills, makes the process people-centric, accountable, and measurable, while constantly adapting it to the changing business conditions increasing the odds of success.

Postponed!

PAST COURSES

SDNA online live course

Introduction to Systemic Design 2.0
Introduction to Systemic Design 2.0

This edition:

Other editions:

November 30, 2021

Not yet announced

Course language:

English

English

The recent interest in Systemic Design has resulted in the emergence of toolkits and templates that aim at integrating systems thinking with service design methods. However, we believe there is an imperative for a more profound and insightful integration. Join this SDN Academy Lecture and move beyond the tools and templates level, to tap into the power of timeless ideas and practical techniques from the systems paradigm.

Course completed!

SDNA online live course

Simplification of Workplace
Simplification of Workplace

This edition:

Other editions:

November 10-12, 2021

Not yet announced

Course language:

English

English

As your organisation gear’s up to be future ready, it’s vital to prevent complexity from taking root and hindering growth. Left unaddressed, this can lead to a work environment with less than desirable leadership behaviours, where there’s no room for big ideas, re-enforces status quo that limits innovation potential, overwhelmed and disengaged employees, poor communication, lowers quality and reduces customer experience. The antidote to escape the complexity trap, while it may seem counter-intuitive, is simplification.

Canceled

SDNA online live course

Service Design Practitioner Curriculum
(Training + Accreditation)
Service Design Practitioner Curriculum
(Training + Accreditation)

This edition:

Other editions:

November 15, 2021 - January 31, 2022

Not yet announced

Course language:

English

English

The SDN Academy is proud to introduce to you our newest initiative: Service Design Practitioner Curriculum Program starting on November 15, 2021 (save the date to your calendar). This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.

Sold out!

SDNA online live course

Service Design and Branding
Service Design and Branding

This edition:

Other editions:

November 17, 2021

Not yet announced

Course language:

English

English

What is a brand? How do you define, create and evolve one? And why is it important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design. The course will not only cover the why, what and how of defining, creating and evolving service brands, but will also provide some insight in naming and organising service brands as portfolios.

Canceled

SDNA online live course

Dare to Draw - Visual Thinking Essentials
Dare to Draw - Visual Thinking Essentials

This edition:

Other editions:

November 5, 2021

Not yet announced

Course language:

English

English

You don’t need to be an artist to master the basics of a visual thinking. It’s drawing, not rocket science. Join this SDN Academy course and learn more about Visuals Thinking Essentials.

Canceled

SDNA online live course

Build Your Way a Better
{Problem Statement}
Build Your Way a Better
{Problem Statement}

This edition:

Other editions:

November 8, 2021

Not yet announced

Course language:

English

English

No matter what you are working on, {problem framing} will help you and your team make better decisions faster. This Advanced course will help you to frame your own problem statement, review and test it.

Canceled

SDNA online live course

Inclusive Online Services for the Municipality - SDN Finalist 2020
Inclusive Online Services for the Municipality - SDN Finalist 2020

This edition:

Other editions:

October 15, 2021

Not yet announced

Course language:

English

English

Little over 850.000 citizens live in this diverse, beautiful city. From Marc to Mohammed. From baby to granny. From garbage collector to PhD student. Every citizen has their context, needs, wishes and challenges. How to design online services that can be used by everyone?

Join this SDN Academy - SDGC21 Pre-Event and learn more about the SDN Award Finalist Serena Westra, senior Service Designer at Koos Service Design and her case: "Inclusive Online Services for the Municipality".

Course completed!

SDNA online live course

Morphology Tension Models -
How to Design and Quantify Them
Morphology Tension Models -
How to Design and Quantify Them

This edition:

Other editions:

August 26, 2021

Not yet announced

Course language:

English

English

In this SDN Academy course by Koos Service Design, Jules Prick and Boris Jockin will dive into the topic of morphological tension models and the theory behind it.

Postponed

SDNA online live course

Strategic Design in Organisations
Strategic Design in Organisations

This edition:

Other editions:

August 10-11, 2021

Not yet announced

Course language:

English

English

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, we will learn about the role of service design in organisations today, share insights on how to identify design challenges from an inside and outside-in perspective and, ultimately turn these insights into actions by closing gaps between people, process, policies, platforms.

Register now!

SDNA online live course

Service Design Management - setting the stage for Implementation
Service Design Management - setting the stage for Implementation

This edition:

Other editions:

July 8&15, 2021

Not yet announced

Course language:

English

English

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organizational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.

Course completed!

The SDN Academy uses the resources of the foremost global community of service designers to advance your skills and your career

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