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Digital Facilitation for 
Service Design Projects

A course by Martyna Tarnawska


SDN Academy Course

Dates:  October 25-26, 2022

Hours:  15:00 - 21:00 CET (GMT+1)

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Course level:


Location: Zoom

Platform details will be shared with course registrants prior to course

Martyna Tarnawska (she/her)
SDN Acc. Professional, Socjomania

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What to expect?


„Practical 3 h course expanding your digital facilitation skills." 


In this course,  you will learn how to efficiently, and effectively conduct your meetings / workshops / projects online so as to achieve the intended results, and at the same time engage all participants. Socjomania is an official partner of Mural and ranks among leading consultants in the use of that platform. With over 40 Mural trainings conducted with large organizations, including Motorola Solutions, Orange, Nielsen, and many others, the trainers share valuable insights on carrying out projects with the use of tools and techniques provided by Mural in these co-creative and highly interactive workshops.

What are the takeaways from this training?

  • How to engage all participants

  • How to solve some common issues and challenges during facilitated meetings

  • What Mural is and how to use it to conduct various types of meetings: business, strategic, team, feedback, ideational, retrospective, and many more

Who is this course for?

The course is designed for all those who want to deepen their skills in the field of digital facilitation and conducting effective meetings, workshops, and projects online.

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at

High income

Full training fee

Upper middle


Receive 25% discount

on the training fee

Lower middle


Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee


€18  €20






*Early Bird deadline: Sept 25, 2022
*Registration deadline: Oct 25, 2022


  • What is the Service Design Network Academy?
    The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
  • What are the criteria for enrolling in a course?
    We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
  • Where are the courses offered and in which languages?
    Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
  • Do you offer discounts on your lectures & courses?
    We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
  • Do you offer in-house training programs?
    The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
  • Do I receive a certificate upon completion of a course?
    Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.
  • How do I become a trainer?
    SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
  • How much do academy courses cost?
    Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
  • What forms of payment do you accept?
    We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Invoice.
  • What is the cancellation/refund policy?
    You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.

Further questions? Don't hesitate to reach out to us below:

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