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Common mistakes in Service Design and CX Process

A course with SDN Acc. Master Piotr Wojciechowski

Early-bird Tickets end: TBC

Registration deadline: TBC

GENERAL INFO

Dates:  TBC

Hours:  TBC

Language:

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English

Course level:

Basic/Intermediate

Location: Zoom

Platform details will be shared with course registrants prior to course

MEET THE TRAINER

Piotr Wojciechowski (he/him)
SDN Acc. Master

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Course Description

Join SDN Acc. Master Piotr Wojciechowski for a training session that will change your perspective on errors in the design process. Let's face it, mistakes happen to everyone but not everyone talks about them. We need to realize that they are an integral part of our work. During this meeting, Piotr will share his personal experiences with mistakes and those of his team while working with corporate clients. 


You'll learn how to deal with these challenges and explore alternative solutions that could have been implemented at the time. By attending this training, you can expect to leave feeling empowered with a list of ready-made corrective actions ready-made just for you! Don't let errors hold you back from achieving success - join us today!

Course Learning Objectives: 

What you will learn:

  • about mistakes that have been made in real projects with clients

  • what to do when they occur 

  • about proven tools and practices from working with corporate clients

This course is based on Piotrs 7.5 years of experience as a service designer, CX consultant and founder of a boutique agency. It certainly doesn't exhaust the topic, but it gives a solid dose of practical knowledge about the darker side of service design and customer experience projects.

Who is this course for?

Service Designer, Customer Experience Specialist & Managers, UX Designers

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

COURSE OUTLINE

High-level Agenda
  • Knowledge sharing

  • My mistakes at different stages of the process 

  • Discuss what and how I did together with my team to deal with them

  • Working together on additional ideas for acting in this type of situation

Waiting-List

EARLY BIRD MEMBERS

MEMBERS

EARLY BIRD NON-MEMBERS

NON-MEMBERS

*Early Bird deadline: TBC
*Registration deadline: TBC

Prices
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