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Ask the Right Questions -
Problem Framing 2.0 

A course by Roman Schoeneboom

Early-bird Tickets end: xxx, 2023

Registration deadline: xxx, 2023

GENERAL INFO

Dates:   xxx, 2023

Hours:   xxx CEST (GMT+2)

Convert this to your local timezone

Language:

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English

Course level:

Medium

Location: Zoom

Platform details will be shared with course registrants prior to course

Roman Schoneboom
xxx

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What to expect?

Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment. But how do we deal with complexity? Problem framing or refraining! That is, complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way, we better understand, better absorb, better digest and internalise the content. Participants will learn about the importance of problem framing, later using a template to create their own statement in 5 steps.

What are the takeaways from this training?

  • Context setting: Living in the age of the customer, a complex world where old management mindsets no longer work, facing new types of problems

  • Focusing on people, props, and processes

  • Understanding the context

  • Idealistic vs realistic problem framing process

  • Shifting the perspective

  • Problem framing in 5 steps with template (Template and additional resources have been released under CC4.0):

  • Finding a problem area/ focus area

  • Doing some desk research

  • Creating a problem statement

  • Testing problem statement against checklist

Who is this course for?

All levels

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

TESTIMONIAL

ENROLL TODAY

*Registration limited to a maximum of 20 people

EARLY BIRD MEMBERS

SDN MEMBERS

EARLY BIRD NON-MEMBERS

NON-MEMBERS

*Registration deadline: xxx

Prices

FAQs

  • What is the Service Design Network Academy?
    The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
  • What are the criteria for enrolling in a course?
    We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
  • Where are the courses offered and in which languages?
    Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
  • Do you offer discounts on your lectures & courses?
    We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
  • Do you offer in-house training programs?
    The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
  • Do I receive a certificate upon completion of a course?
    Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.
  • How do I become a trainer?
    SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
  • How much do academy courses cost?
    Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
  • What forms of payment do you accept?
    We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Invoice.
  • What is the cancellation/refund policy?
    You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.

Further questions? Don't hesitate to reach out to us below:

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