What to expect?

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Be aware, simple is not always good. Complexity requires complexity. A business strategy has to meet the requirements of its complex environment. But how do we deal with complexity? Problem framing or refraining! That is, complex or complicated content that is not being simplified, but thoroughly designed and newly ‘framed’. In this way, we better understand, better absorb, better digest and internalise the content. Participants will learn about the importance of problem framing, later using a template to create their own statement in 5 steps.

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What are the takeaways from this training?

• Context setting: Living in the age of the customer, a complex world where old management mindsets no longer work, facing new types of problems

• Focusing on people, props, and processes

• Understanding the context

• Idealistic vs realistic problem framing process

• Shifting the perspective

• Problem framing in 5 steps with template (Template and additional resources have been released under CC4.0):

• Finding a problem area/ focus area

• Doing some desk research

• Creating a problem statement

• Testing problem statement against checklist

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Who is this course for?

All levels

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Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org! 

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