Service Design Management -
Setting the Stage for Implementation
A course by Dr Tina Weisser
Early-bird Tickets end: Jun 18, 2024
Registration deadline: Jul 18, 2024
GENERAL INFO
Dates: July 18 & 25, 2024
Hours: both days
8 AM - 11.30 AM CEST (GMT+2)
Language:
English
Course level:
Advanced
Location: Zoom
Platform details will be shared with course registrants prior to course
Tina Weisser (she/her)
Feed Your Mind
What to expect?
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
What are the takeaways from this training?
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how to create the right conditions within your company
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what success factors are key prerequisites that you need
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skills, roles and responsibilities that are essential
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underlying systemic principles
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useful organisational change models
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how to deal with resistance and cognitive biases
Who is this course for?
Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
COURSE OUTLINE
DAY 1
-
Service Design Implementation Theory
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Organizational Change Theory
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Service Design Goals & Barriers
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Key Prerequisites & Success factors
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Individual Reflection
DAY 2
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Service Design Safe space
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Organizational Diagnosis
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Stakeholder Resistance
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Individual Readiness Check (KUER Model)
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Service Design Implementation Hacks
IN BETWEEN WORKSHOP MODULES
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On-demand articles and further readings (2 h)