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Service Design Management -
Setting the Stage for Implementation

A course by Dr Tina Weisser

Early-bird Tickets end: Jun 18, 2024

Registration deadline: Jul 18, 2024

GENERAL INFO

Dates: July 18 & 25, 2024

Hours:  both days

              8 AM - 11.30 AM CEST (GMT+2)

Convert this to your local timezone

Language:

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English

Course level:

Advanced

Location: Zoom

Platform details will be shared with course registrants prior to course

Tina Weisser (she/her)
Feed Your Mind

tinaweisser.jpg

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organisational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

COURSE OUTLINE

DAY 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

DAY 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Stakeholder Resistance

  • Individual Readiness Check (KUER Model)

  • Service Design Implementation Hacks

IN BETWEEN WORKSHOP MODULES
  • On-demand articles and further readings (2 h)

TESTIMONIALS

"Dr. Weisser's course masterfully blends theory with practical application in these 2-day course, offering an immersive learning experience. Through deep conversation with colleagues, this course not only enhanced my understanding of service design principles but also equipped me with practical tools to apply in my career."

"Service Design Management"
Course Participant, December 2023

ENROLL TODAY

*Registration limited to a maximum of 16 people
*Early-bird tickets are limited! 

EARLY BIRD MEMBERS

SDN MEMBERS

EARLY BIRD NON-MEMBERS

NON-MEMBERS

*Early-bird discount deadline: Jun 18, 2024
*Registration deadline: Jul 18, 2024

Prices

FAQs

  • What is the Service Design Network Academy?
    The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
  • What are the criteria for enrolling in a course?
    We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
  • Where are the courses offered and in which languages?
    Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
  • Do you offer discounts on your lectures & courses?
    We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
  • Do you offer in-house training programs?
    The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
  • Do I receive a certificate upon completion of a course?
    Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.
  • How do I become a trainer?
    SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
  • How much do academy courses cost?
    Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
  • What forms of payment do you accept?
    We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Invoice.
  • What is the cancellation/refund policy?
    You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.

Further questions? Don't hesitate to reach out to us below:

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