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"Thank you for the excellent webinar on the 10 principles of service design by Prof Birgit Mager. We are a social enterprise operating in the healthcare space and this insightful, info-packed presentation was invaluable - for us and our customers. Hervorragend!”

Susan, Course participant

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"Ten Basic Principles about Service Design"

Sept 2020, SDN Academy online

High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

FEATURED COURSE

The Virtual Design Sprint: Facilitation

The Virtual Design Sprint: Facilitation

27 Jan 2021

SDNA online live lecture

More info

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

The Virtual Design Sprint: Facilitation

The Virtual Design Sprint: Facilitation

27 Jan 2021

SDNA online live lecture

Course language:

English

Online Design Sprints: What we have learned throughout this year on online facilitation and organising virtual design sprints through client collaborations and real cases. A combination of providing learnings and organising knowledge sharing in interactive breakout sessions.​

More info

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

04&11 Feb 2021

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

More info

Service Design Book Club

Service Design Book Club

09 Feb 2021

Community Event

Course language:

English

Join us on Feb 09, 2021 for this free SDN community Event - Service Design Book Club with Dr. Tina Weisser!

More info

Eight common mistakes in the
Service Design Process

Eight common mistakes in the Service Design Process

25 Feb 2021

SDNA online live lecture

Course language:

English

Mistakes are taboo. But we all commit them. Let's talk openly about mistakes in SD processes.

More info

Service Designers as a Change Agent

Service Designers as a Change Agent

16,17&19 March 2021

SDNA online live course

Course language:

English

Create a resilient strategic plan that puts your organisation on solid footing now and in the future.

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Service Design – From Discover to Deliver and Beyond

Service Design – From Discover to Deliver and Beyond

29 Jan, 30 Jan, 19 Mar, 20 Mar, 17 Apr, 15 May 2021

Helsinki, Finland

Course language:

English

Six-day hands-on minds-on immersive training on designing services for commissioned business cases.

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Strategic Design in Organisations

Strategic Design in Organisations

09-10 Feb 2021

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

More info

Service Design for Social Wellbeing

Service Design for Social Wellbeing

16 Feb, 23 Feb 2021

SDNA online live lecture

Course language:

English

In these extended lectures you will learn how to apply service design thinking for advancing social wellbeing. Join one or join all! We are looking forward to see you there.

More info

User Research Masterclass -
The art of asking

User Research Masterclass - The art of asking

03 March 2021

SDNA online live course

Course language:

English

Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.

More info

Service Design Training

Service Design Training

17-18 Mar 2021

Ghent, Belgium

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

More info

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The SDN Academy uses the resources of the foremost global community of service designers to advance your skills and your career

Want to bring the SDN Academy to your city, or your organisation?

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Any questions?​

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Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.