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High quality service design courses

delivered by experienced, SDN-accredited trainers, accessible to our world-wide community

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Upcoming courses & lectures
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Taught by experts

Service Design
Masterclasses Series

Sept 20 - Nov 26, 2024

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English

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An 8-week, 8-module, online accreditation course relevant for established service designers looking to widen their horizons, advance their careers and increase their impact.

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Marc Stickdorn

Journey Management

Sept 10-12, 2024

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English

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Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

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Mauricio Manhaes

From Keywords to Blueprints: An AI-Ready Service Design Framework

Aug 9 & 16, 2024

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English

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Join us for a sneak peek at how to design innovative services that go beyond the ordinary.

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Julia Alberga

Facilitating Creative Sessions

Sept 17 - Oct 22, 2024

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English

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"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

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Carol Massá

Strategic Design in Organisations

Aug 21-22, 2024

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English

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Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

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Arash Golnam

Systems Thinking: The Yin and the Yang sides

on-demand course

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English

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Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines.

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Academy News
Great leadership starts with knowing yourself!

Great leadership starts with knowing yourself!

By

SDN Academy

Do you understand the impact that you are having on your team and your organisation? Well, then it's time! Reflecting on your strengths, weaknesses, and leadership style is crucial for leading your team or organisation. Recognizing how your actions, decisions, and communication affect those around you can help you foster a positive and productive work environment.

Happy Service Design Day!

Happy Service Design Day!

By

SDN Academy

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design! Join us in celebration!

Service Design Management

Service Design Management

By

SDN Academy

Successfully implementing service design projects is crucial to create a real impact. But what are the barriers to delivering new services, and what are the optimisation potentials? How can service designers support implementation? How to bridge the knowing-doing gap?

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All trainers are SDN accredited

and considered to be experts

in the field

ABOUT THE ACADEMY
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Our courses advance your professional development with new insights and tools

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Successful completion of courses is recognised with a certificate

from the SDN Academy

TESTIMONIALS

" I wished this training existed before! It would have helped me a lot in my career transition into Service Designer role. Great engagement from the teachers and super interesting content, I highly recommend this training! "

- Service Design Practitioner Curriculum

The SDN Academy uses the resources of the foremost global community of service designers to advance your skills and your career.
 

Learn more about the SDN Academy

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