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High quality service design courses

delivered by experienced, SDN-accredited trainers, accessible to our world-wide community

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Upcoming courses & lectures
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Marc Stickdorn

Journey Management

Feb 20-22, 2024

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English

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Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

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Fiona Myles

Branding for Service Design

April 18, 2024

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English

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Why is branding important for service design? Join Fiona Myles in this half-day course covering the key business considerations, principles and tools of branding for service design.

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Dr Tina Weisser

Service Design Management

Mar 14 & 21, 2024

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English

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Learn how to tackle service design implementation in this SDN Academy Masterclass.

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Dr Tina Weisser

Service Design Leadership Lab

May 17 - Sept 19, 2024

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English

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Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

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Thomas Brandenburg

Prototyping Services

Mar 23, 2024

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English

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​​Discover the many benefits and methods of service prototyping. Get hands-on experience in this SDN Academy course.

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Arash Golnam

Systems Thinking: The Yin and the Yang sides

on-demand course

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English

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Through this course, learners will develop the essential attitude of thinking in systems, reflecting on thought patterns, comprehending relationships, connections, and interrelations, and exploring a wide variety of disciplines.

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Academy News
How can we design socially sustainable services?

How can we design socially sustainable services?

By

SDN Academy

What is social sustainabilty? And how can we ensure that services take into account social, ethical, and human rights concerns in the quest of long-term development?

Service Design Management

Service Design Management

By

SDN Academy

Successfully implementing service design projects is crucial to create a real impact. But what are the barriers to delivering new services, and what are the optimisation potentials? How can service designers support implementation? How to bridge the knowing-doing gap?

5 Tips on Facilitating Creative Sessions!

5 Tips on Facilitating Creative Sessions!

By

SDN Academy

Developing creative facilitation skills is crucial for trainers as it increases participant engagement, develops a positive learning atmosphere, and accommodates different learning styles. Here are 5 tips on facilitating creative sessions by Julia Alberga.

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All trainers are SDN accredited

and considered to be experts

in the field

ABOUT THE ACADEMY
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Our courses advance your professional development with new insights and tools

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Successful completion of courses is recognised with a certificate

from the SDN Academy

TESTIMONIALS

" I wished this training existed before! It would have helped me a lot in my career transition into Service Designer role. Great engagement from the teachers and super interesting content, I highly recommend this training! "

"Service Design Practitioner Curriculum"
Course Participant, Nov-Jan 2021/22

The SDN Academy uses the resources of the foremost global community of service designers to advance your skills and your career.
 

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