High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

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"Thank you for the excellent webinar on the 10 principles of service design by Prof Birgit Mager. We are a social enterprise operating in the healthcare space and this insightful, info-packed presentation was invaluable - for us and our customers. Hervorragend!”

Susan, Course participant

"Ten Basic Principles about Service Design"

Sept 2020, SDN Academy online

FEATURED COURSE

Morphology tension models -
how to design and quantify them

22 April 2021

SDNA online live course

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

Morphology tension models -
how to design and quantify them

Morphology tension models -
how to design and quantify them

22 April 2021

SDNA online live course

Course language:

English

In this SDN Academy course by Koos Service Design, Jules Prick and Boris Jockin will dive into the topic of morphological tension models and the theory behind it.

Service Design Lehrgang 2021 Dresden

Service Design Lehrgang 2021 Dresden

27-28 April & 7-8 Juni 2021

Dresden, Germany

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 4-tägigen Lehrgang in Dresden.

Service Design Lehrgang 2021 Wien

Service Design Lehrgang 2021 Wien

10-11 Mai & 10-11 Juni, tba 2021

Vienna, Austria

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 6-tägigen Lehrgang in Wien.

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

08&15 July 2021

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

服务设计的时代机遇 - The Era of Opportunity for Service Design

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:

Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

Service Design and Branding

Service Design and Branding

29 April 2021

SDNA online live course

Course language:

English

This SDN Academy half-day course will provide insights on key business considerations, principles and branding tools for service design.

Strategic Design in Organisations

Strategic Design in Organisations

04-05 May 2021

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

Resilient Strategic Planning &
Activation Using Service Design

Resilient Strategic Planning &
Activation Using Service Design

19,20,24,25 May

SDNA online live course

Course language:

English

Create a resilient strategic plan that puts your organisation on solid footing now and in the future.

User Research Masterclass -
The art of asking

User Research Masterclass - 
The art of asking

20&27 July 2021

SDNA online live course

Course language:

English

Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» -  РУКОВОДСТВО К ДЕЙСТВИЮ»

on-demand course

SDNA on-demand course

Course language:

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

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Any questions?

Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.