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"Thank you for the excellent webinar on the 10 principles of service design by Prof Birgit Mager. We are a social enterprise operating in the healthcare space and this insightful, info-packed presentation was invaluable - for us and our customers. Hervorragend!”

Susan, Course participant

"Ten Basic Principles about Service Design"

Sept 2020, SDN Academy online

High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

FEATURED COURSE

Service Design and Enthusiasm

11 Nov 2020

SDNA online live lecture

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» -  РУКОВОДСТВО К ДЕЙСТВИЮ»

on-demand course

SDNA on-demand course

Course language:

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

Service Design and Enthusiasm

Service Design and Enthusiasm

11 Nov 2020

SDNA online live lecture

Course language:

English

Learn more about Service Design and Enthusiasm in this SDN Academy online course.

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

12&17 Nov 2020

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

Ten Basic Principles of Service Design

Ten Basic Principles of Service Design

7 Dec 2020

SDNA online live lecture

Course language:

English

Learn more about ten key principles of service design in this SDN Academy lecture.

服务设计的时代机遇 - The Era of Opportunity for Service Design

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:

Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

Strategic Design in Organisations

Strategic Design in Organisations

10-11 Nov 2020

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

User Research Masterclass - The art of asking

User Research Masterclass - The art of asking

25 Nov& 02 Dec 2020

SDNA online live course

Course language:

English

Learn more about psychological research fundamentals and powerful conversation techniques in this SDN Academy Masterclass.

Service Design Training

Service Design Training

17-18 Mar 2021

Ghent, Belgium

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

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The SDN Academy uses the resources of the foremost global community of service designers to advance your skills and your career

Want to bring the SDN Academy to your city, or your organisation?

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Any questions?

Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.