The world is changing rapidly, and businesses need to be prepared for whatever the future may bring. As service designers, we can't predict the future, but we can identify potential opportunities, manage risks, and work towards a preferred outcome. This is where the concept of developing a futures mindset comes into play.

Successfully implementing service design projects is crucial to create a real impact. But what are the barriers to delivering new services, and what are the optimisation potentials? How can service designers support implementation? How to bridge the knowing-doing gap?

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. But how do you become the kind of leader that people would love to follow?