High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

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"Thank you for the excellent webinar on the 10 principles of service design by Prof Birgit Mager. We are a social enterprise operating in the healthcare space and this insightful, info-packed presentation was invaluable - for us and our customers. Hervorragend!”

Susan, Course participant

"Ten Basic Principles about Service Design"

Sept 2020, SDN Academy online

FEATURED COURSE

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

July 8&15, 2021

SDNA online live course

All trainers are SDN accredited and

considered to be experts in the field

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SDN Academy courses advance your professional development with new insights and tools

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Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

July 8&15, 2021

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

Dare to Draw - Visual Thinking Essentials

Dare to Draw - Visual Thinking Essentials

July 26, 2021

SDNA online live course

Course language:

English

You don’t need to be an artist to master the basics of a visual thinking. It’s drawing, not rocket science. Join this SDN Academy course and learn more about Visuals Thinking Essentials.

Build Your Way a Better
{Problem Statement}

Build Your Way a Better
{Problem Statement}

August 9, 2021

SDNA online live course

Course language:

English

No matter what you are working on, {problem framing} will help you and your team make better decisions faster. This Advanced course will help you to frame your own problem statement, review and test it.

服务设计的时代机遇 - The Era of Opportunity for Service Design

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:

Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

User Research Masterclass -
The art of asking

User Research Masterclass - 
The art of asking

July 20&27, 2021

SDNA online live course

Course language:

English

Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.

Service Design for Resilient Strategic Planning

Service Design for Resilient Strategic Planning

August 2-5, 2021

SDNA online live course

Course language:

English

Create a resilient strategic plan that puts your organisation on solid footing now and in the future.

Strategic Design in Organisations

Strategic Design in Organisations

August 10-11, 2021

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» -  РУКОВОДСТВО К ДЕЙСТВИЮ»

on-demand course

SDNA on-demand course

Course language:

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

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Any questions?

Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.