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"Thank you for the excellent webinar on the 10 principles of service design by Prof Birgit Mager. We are a social enterprise operating in the healthcare space and this insightful, info-packed presentation was invaluable - for us and our customers. Hervorragend!”

Susan, Course participant

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"Ten Basic Principles about Service Design"

Sept 2020, SDN Academy online

High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

FEATURED COURSE

Service Designers as a Change Agent

Service Designers as a Change Agent

16,17&19 March 2021

SDNA online live course

More info

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

Eight common mistakes in the
Service Design Process

Eight common mistakes in the Service Design Process

25 Feb 2021

SDNA online live lecture

Course language:

English

Mistakes are taboo. But we all commit them. Let's talk openly about mistakes in SD processes.

More info

Service Design Training

Service Design Training

17-18 Mar 2021

Ghent, Belgium

Course language:

Dutch

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

More info

Service Design Lehrgang 2021 Wien

Service Design Lehrgang 2021 Wien

15-16 April & 10-11 Mai & 10-11 Juni 2021

Vienna, Austria

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 6-tägigen Lehrgang in Wien.

More info

Service Design Lehrgang 2021 Berlin

Service Design Lehrgang 2021 Berlin

18-19 Mai & 22-23 Juni 2021

Berlin, Germany

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 4-tägigen Lehrgang in Berlin.

More info

服务设计的时代机遇 - The Era of Opportunity for Service Design

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:

Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

More info

Service Designers as a Change Agent

Service Designers as a Change Agent

16,17&19 March 2021

SDNA online live course

Course language:

English

Create a resilient strategic plan that puts your organisation on solid footing now and in the future.

More info

Service Design and Branding

Service Design and Branding

24 Mar 2021

SDNA online live course

Course language:

English

This SDN Academy half-day course will provide insights on key business considerations, principles and branding tools for service design.

More info

Service Design Lehrgang 2021 Dresden

Service Design Lehrgang 2021 Dresden

27-28 April & 7-8 Juni 2021

Dresden, Germany

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 4-tägigen Lehrgang in Dresden.

More info

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

08&15 July 2021

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

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«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

on-demand course

SDNA on-demand course

Course language:

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

More info

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Any questions?​

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Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.