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"Participating in this course was a unique experience. I joined this course to get an understanding on how I can present to my Senior management what Service design approach is and articulate what it can bring to our organization. Carol was able to exactly provide this framework in this course and I am already using it to communicate with my Senior management team and they want me to now go ahead and present them with a plan of action."

Josh, Course participant

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"Strategic Design in Organisations"

August 2020, SDN Academy online

High quality service design courses delivered by experienced and SDN-accredited trainers, world-wide

FEATURED COURSE

Asking the right question - Virtual Class on Problem Framing

Asking the right question - Virtual Class on Problem Framing

02 Oct 2020

SDNA online course

More info

All trainers are SDN accredited and

considered to be experts in the field

SDN Academy courses advance your professional development with new insights and tools

Successful completion of courses is recognised with a certificate from the SDN Academy

SELECTED UPCOMING COURSES

Advancing Service Design: three perspectives

Advancing Service Design: three perspectives

22-24 Sept 2020

SDNA online live course

Course language:

English

Learn more about these three views into advanced service design doing: collaboration, prototyping, and journey mapping in this SDN Academy Masterclass.

More info

Service Design Lehrgang 2020

Service Design Lehrgang 2020

8-9 Okt, 19-20 Nov 2020

SDNA online live course

Course language:

German

Die Methoden des Service Design ermöglichen einen »Mind­change«, der die gesamte Firmenkultur auf Innovation einschwört. Lernen Sie den Service-Design-Prozess in- und auswendig kennen in diesem 4-tägigen Online Lehrgang.

More info

Strategic Design in Organisations

Strategic Design in Organisations

10-11 Nov 2020

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

More info

Service Design Management - setting the stage for Implementation

Service Design Management - setting the stage for Implementation

12&17 Nov 2020

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.

More info

Asking the right question - Virtual Class on Problem Framing

Asking the right question - Virtual Class on Problem Framing

02 Oct 2020

SDNA online course

Course language:

English

Join this virtual class and learn more about problem framing in 5 steps in this SDN Academy Masterclass.

More info

Ten Basic Principles of Service Design

Ten Basic Principles of Service Design

14 Oct 2020

SDNA online live course

Course language:

English

Learn more about ten key principles of service design in this SDN Academy lecture.

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More info

Service Design and Enthusiasm

Service Design and Enthusiasm

11 Nov 2020

SDNA online live course

Course language:

English

Learn more about Service Design and Enthusiasm in this SDN Academy online course.
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More info

User Research Masterclass - The art of asking

User Research Masterclass - The art of asking

25 Nov& 02 Dec 2020

SDNA online live course

Course language:

English

Learn more about psychological research fundamentals and powerful conversation techniques in this SDN Academy Masterclass.

More info

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Any questions?​

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Please contact us if you have any questions about our courses, locations, trainers or registration. We are also happy to answer questions about accreditation.