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"Yes, and" - With Improv for Better Service Design

A course with SDN Acc. Master Thomas Brandenburg & Ana Osredkar

Early-bird Tickets end: Apr 30, 2024

Registration deadline: June 1, 2024


Dates: June 1 2024

Hours:  2-5:30PM CEST / 7-10:30AM CST
Convert to your local time zone 




Course level:


Location: Zoom

Platform details will be shared with course registrants prior to course


Thomas Brandenburg (he/him)
SDN Acc. Master


Ana Osredkar (she/her)
SDN Academy Advisory Board


Course Description

Join us for a highly interactive workshop, where we'll explore how improv can enhance the service design process. Participants will gain fresh perspectives on storytelling, collaboration, ideation, and prototyping through engaging exercises and games. This inclusive workshop requires no prior experience. Seriously, we mean it. Don't miss this amazing opportunity to learn how to embrace the playful spirit of Improv.

Course Learning Objectives: 

What you will learn:

  • Through exercises discovery how to be a dynamic active listener 

  • Learn the improv mindset to overcoming the fear of making mistakes—and override your critical inner-voice

  • Discover how to rapidly explore and prototyping ideas

  • Through exercises practice better communication and storytelling 

Who is this course for?

Design novices and seasoned designers

Course prerequisites

This inclusive workshop requires no prior experience

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible, please contact us at

High income

Full training fee

Upper middle


Receive 25% discount

on the training fee

Lower middle


Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee


High-level Agenda
  • Overview of values and benefits of improv for designer

  • Team building exercises

  • Role playing and prototyping exercises 

  • Critique 

  • Overview of other methods and exercises 

  • Recap and reflections 






*Early bird deadline: April 30, 2024
*Registration deadline: June 1, 2024



  • What is the Service Design Network Academy?
    The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
  • What are the criteria for enrolling in a course?
    We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
  • Where are the courses offered and in which languages?
    Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
  • Do you offer discounts on your lectures & courses?
    We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
  • Do you offer in-house training programs?
    The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
  • Do I receive a certificate upon completion of a course?
    Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.
  • How do I become a trainer?
    SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
  • How much do academy courses cost?
    Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
  • What forms of payment do you accept?
    We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Invoice.
  • What is the cancellation/refund policy?
    You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.

Further questions? Don't hesitate to reach out to us below:

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