What to expect?

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Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.

During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.

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What are the takeaways from this training?

• Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work.

• Share insights on the main challenges when doing this work in mid- to large-sized organisations. 

• Illustrate how service design acts as a strategic connector between departments in corporate and consulting settings.

• Empower participants to become cultural change agents in their organisations.

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Who is this course for?

Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists

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Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at academy@service-design-network.org! 

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