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Service Design Management -
Setting the Stage for Implementation

A course by Dr Tina Weisser

Early-bird Tickets end: Oct 24, 2023

Registration deadline: Nov 24, 2023

GENERAL INFO

Dates: Nov 24 & Dec 1, 2023

Hours:  both days

              8 AM - 11.30 AM CET (GMT+1)

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Language:

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English

Course level:

Advanced

Location: Zoom

Platform details will be shared with course registrants prior to course

Tina Weisser (she/her)
Feed Your Mind

tinaweisser.jpg

What to expect?

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

What are the takeaways from this training?

  • how to create the right conditions within your company

  • what success factors are key prerequisites that you need

  • skills, roles and responsibilities that are essential

  • underlying systemic principles

  • useful organisational change models

  • how to deal with resistance and cognitive biases

Who is this course for?

Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

High income

Full training fee

Upper middle

income

Receive 25% discount

on the training fee

Lower middle

income

Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee

COURSE OUTLINE

DAY 1
  • Service Design Implementation Theory

  • Organizational Change Theory

  • Service Design Goals & Barriers

  • Key Prerequisites & Success factors

  • Individual Reflection

DAY 2
  • Service Design Safe space

  • Organizational Diagnosis

  • Stakeholder Resistance

  • Individual Readiness Check (KUER Model)

  • Service Design Implementation Hacks

IN BETWEEN WORKSHOP MODULES
  • On-demand articles and further readings (2 h)

TESTIMONIALS

"Leading Service Design projects is one thing, and implementing Service Design at the organisation level is another. This was a hands-on course that provides an evidence-based toolkit to implement and scale service design across organisation. I would definitely recommend this course to Lead Service Designer who are working in-house designers as well as agency designers who are looking for tools to deliver service design projects for their clients."

"Service Design Management"
Jan Wardecki, Course Participant, Feb 2023

ENROLL TODAY

*Registration limited to a maximum of 15 people

EARLY BIRD MEMBERS

SDN MEMBERS

EARLY BIRD NON-MEMBERS

NON-MEMBERS

*Early-bird discount deadline: Oct 24, 2023
*Registration deadline: Nov 24, 2023

Prices

FAQs

Further questions? Don't hesitate to reach out to us below:

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