Strategic Design in Organisations
A course by Carol Massá
Early-bird Tickets end: July 9, 2023
Registration deadline: Aug 9, 2023
GENERAL INFO
SDN Academy course
Dates: August 9-10, 2023
Hours: 9:00 - 11:00 AM EST
Language:
English
Course level:
Basic
Location: Zoom
Platform details will be shared with course registrants prior to course
Carol Massá (she/her)
Service Designer
What to expect?
Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.
During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.
What are the takeaways from this training?
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Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work
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Share insights on main challenges when doing this work in mid to large size organisations
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Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings
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Empower participants to become cultural change agents in their organisations
Who is this course for?
Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
TESTIMONIALS
“Participating in this course was a unique experience. I joined this course to get an understanding on how I can present to my Senior management what Service design approach is and articulate what it can bring to our organisation. Carol was able to exactly provide this framework in this course and I am already using it to communicate with my Senior management team and they want me to now go ahead and present them with a plan of action.” (Josh, course participant, Aug, 2020)
Josh
★★★★★