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Prototyping Services 

A course with SDN Acc. Master Thomas Brandenburg

Early-bird Tickets end: TBC 

Registration deadline: TBC


Dates:  TBC

Hours: TBC




Course level:


Location: Zoom

Platform details will be shared with course registrants prior to course


Thomas Brandenburg (he/him)
SDN Acc. Master

Twisha Shah-Brandenburg
Invited Trainer

Thomas Brandenburg.jpg

Course Description

Prototyping plays a vital role in the service design process, allowing designers to test and refine their ideas before finalising a service or a product and service experience. Discover the many different approaches, including physical and digital methods, to effectively decide what and how to prototype. Learn from case studies, and gain hands-on experience in a real-world scenario.

Course Learning Objectives: 

What you will learn:

  • How to plan and propose prototypes. 

  • Best practices for prototyping

  • How to measure the success of a prototype 

  • Exposure to newer prototyping methods

  • Get hands-on prototyping experience

Who is this course for?

Service designer, design researcher, and UX designer

Course prerequisites

Have basic knowledge of the design process and service design.

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at

High income

Full training fee

Upper middle


Receive 25% discount

on the training fee

Lower middle


Receive 50% discount

on the training fee

Low income

Receive 75% discount

on the training fee


High-level Agenda
  • Why prototype—the many needs and benefits

  • Tried and true methods of service prototyping

  • New methods of service prototyping

  • How to measure success of a prototype

  • Service design case studies on prototyping

  • Hand-on prototyping 

  • Prototyping critique 

  • Tools and resources

  • Recap and reflections






*Early Bird deadline: TBC
*Registration deadline: TBC

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    The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
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