Service Design Practitioner Curriculum
(Training + Accreditation)
Early-bird Tickets end: Dec 19, 2023
Registration deadline: Feb 9, 2024
A course with SDN Acc. Master Thomas Brandenburg and Guests
GENERAL INFO
CHANGE OF DATES
Dates: February 9 - May 3, 2024
Hours:
Modules: 5 - 8 AM CST/CDT
Supervision: 6 - 7 AM CST/CDT
Language:
English
Course level:
Basic
Location: Zoom
Platform details will be shared with course registrants prior to course
MEET THE TRAINER
Thomas Brandenburg (he/him)
SDN Acc. Master
SPECIAL GUEST(S)
Birgit Mager (she/her)
SDN President & Acc. Master
What to expect?
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You want to build a solid foundation for your service design practice?
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You want to gather theoretical foundations, methodological skills and practical experience?
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You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?
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And you want to earn a recognised practitioner accreditation issued by the global Service Design Network?
Then this Service Design Practitioner Curriculum is the program for you!
Course Description
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You will participate in 32 hours of program – structured in 6 modules of online sessions, 5 modules of assignments and on-demand content. In parallel you will work on a practical service design challenge (min. 14 hours of “out-of classroom”).
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You will have access to high-level resources like templates, tool-kits, literature, videos and tests.
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You will finalise this program with the SDN Practitioner Accreditation (value 480 Euro) which includes a two-year SDN membership with all its benefits.
Who is this course for?
Anyone who wants to learn the basics of service design -either a starting point for a career in service design or as a foundation to select service design teams and support and facilitate smaller projects. In this program we will have max 25 participants from all over the world – supervised and coached by one experienced, SDN acc. service designer!
Supervision
Next to the 6 online modules, the trainers offer Online Live Supervision on specific dates & times. These sessions are not mandatory.
Investment
This SDN Academy Service Design Practitioner Curriculum fee is billed at registration and includes: Your access to 32 hours of training program, access to the SDN Practitioner Accreditation process (worth €460) and a two years of SDN Membership with all connected benefits.
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
Practitioner Accreditation
The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here.
COURSE OUTLINE
Module 1
Setting the Basics!
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Why Service Design?
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What is Service Design?
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Setting up a Service Design Project
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Introducing the practical case and building teams!
Module 2
Exploration
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Project Framing
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Input Exploration
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Exercise Case
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This Session will cover: Personas, Customer Journey, Other Exploration Tools, Theory, Jam Session Exploration
Module 3
Ideation
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Presentation
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Input Ideation
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Exercise Case
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This Session will cover: Toolbox Creation Part 1, Other Creation Methods, Thinking Outside the box, Jam Session Creation
Module 4
Prototyping
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Presentation
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Input Prototyping and Testing
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Exercise Case
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This Session will cover: Prototyping and Testing, Toolbox Creation Part 2, Storytelling, Preparing Presentation
Module 5
Expanding the view!
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Input Service Design and Business
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Input Service Design and Organisational Change
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Exercise Case
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Input Service Design and Leadership
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Wrap up and perspectives for the final step towards practitioner accreditation
Module 6
Presentation
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Presentation
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Final Concept
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This Session will cover: Presentation of Ideas and Results, Theoretical Input on project Implementation, Practical Examples and project reports, Feedback Session
TESTIMONIALS
At the recent internal IBM design festival (SPARK), through the Practitioner Curriculum SDN Acc. Practitioners Tracy and Arun, presented a 10-min talk on our learning journeys in transitioning to Service Design. During the talk, they spoke about the SDN practitioner's course. You can watch it here:
DATES AND TIMES
Course Dates and Times
Module 1: February 9, 2024 | 5-8am CST / 12-15pm CET
Supervision 1: February 16, 2024 | 6-7am CST / 13-14pm CET
Module 2: March 1, 2024 | 5-8am CST / 12-15pm CET
Supervision 2: March 8, 2024 | 6-7am CST / 13-14pm CET
Module 3: March 15, 2024 | 5-8am CDT / 11-14 pm CET
Supervision 3: March 22, 2024 | 6-7am CDT / 12-13pm CET
Module 4: April 5, 2024 | 5-8am CDT / 12-15pm CEST
Supervision 4: April 12, 2024 | 6-7am CDT / 13-14pm CEST
Module 5: April 19, 2024 | 5-8am CDT / 12-3pm CEST
Supervision 5: April 26, 2024 | 6-7am CDT / 13-14pm CEST
Module 6: May 3, 2024 | 5-8am CDT / 12-3pm CEST