Strategic Design in Organisations
A course by Carol Massá
Early-bird Tickets end: Jan 7, 2024
Registration deadline: Feb 7, 2024
GENERAL INFO
SDN Academy course
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Dates: February 7-8, 2024
Hours: 9:00 - 11:00 AM EST
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Language:
English
Course level:
Basic
Location: Zoom
Platform details will be shared with course registrants prior to course
Carol Massá (she/her)
Service Designer
What to expect?
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Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.
During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.
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What are the takeaways from this training?
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Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work
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Share insights on main challenges when doing this work in mid to large size organisations
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Illustrate how service design acts as an strategic connector between departments in corporate and consultancy settings
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Empower participants to become cultural change agents in their organisations
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Who is this course for?
Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists
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Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!
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High income
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Full training fee
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Upper middle​
income
Receive 25% discount​
on the training fee
Lower middle​
income
Receive 50% discount
on the training fee
Low income
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Receive 75% discount
on the training fee
TESTIMONIALS
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of continuing education courses for seasoned practitioners and service design newbies alike, our academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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Do I receive a certificate upon completion of a course?Yes! Successful completion of some of the courses offered entitles you to an official SDN Academy certificate. More information can be find on the course page.
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How do I become a trainer?SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: all credit/debit cards, PayPal, SEPA Direct Debit or Invoice.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.