Course Information
Language:
English
Course level:
Advanced
Location: Zoom
Platform access will be shared with attendees prior to the course
What to expect?
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Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
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What are the takeaways from this training?
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How to create the right conditions within your company
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What success factors are key prerequisites that you need
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Skills, roles and responsibilities that are essential
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Underlying systemic principles
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Useful organisational change models
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How to deal with resistance and cognitive biases​​
5 Reasons Why You Should Join the Service Design Management!
Turn Ideas into
Meaningful Impact
Service design is only effective when it’s successfully implemented. This course focuses on turning your concepts into actionable, real-world changes that create measurable value within your organisation.
Build a Comprehensive Implementation Toolkit
You’ll explore proven organisational change models, systemic principles, and evidence-based tools that make scaling and sustaining service design possible in any organisation, no matter its size or complexity.
Lay the Groundwork for Success
Learn how to set the stage for implementation by identifying the prerequisites, skills, and conditions needed to foster a culture that supports service design and innovation. You’ll gain the confidence to plan ahead and prepare for every stage of the process.​
Learn from Experts and Connect with Peers
Led by experienced professionals, this hands-on course combines expert guidance with real-world insights. It’s tailored for senior and experienced practitioners, offering you an opportunity to enhance your skills while networking with like-minded professionals.
Tackle Resistance with Proven Strategies
Stakeholder resistance and cognitive biases can derail even the best plans. This course provides practical tools and techniques to address these challenges head-on, ensuring smoother collaboration and alignment throughout your projects.
Meet the trainer
Prof. Dr. Tina Weisser holds a professorship in Service Design at MUC.DAI - Munich Center for Digital Sciences and AI at the University of Applied Sciences in Munich and works as a leadership consultant.
With over 20 years of experience in practicing service design across various sectors, she brings a wealth of practical knowledge. Tina serves on the advisory board of the SDN Academy and develops and conducts the successful SDN Leadership Learning Lab.
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Prof. Dr. Tina Weisser (she/her)
Leadership Consultant and Professor at Munich Center for Digital Sciences and AI by University of applied Science Munich, SDN-accredited Master
Dates and times ​
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Module 1: 12 March 2025 | 08:00 - 11:30 CET (GMT+1)
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Module 2: 20 March 2025 | 08:00 - 11:30 CET (GMT+1
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Course fees and registration
Includes:
Participation in 2 modules
Interaction with course participants and trainer
All course content, supplemental learning material and assignments
KUER Model
Course completion certificate
Free access to future almuni sessions
SDN Members
€360 Early Bird (February 3, 2024)
€410 Normal price
Non-SDN Members
390 Early Bird (February 3, 2024)
€450 Normal price
Early bird sale ends in
TESTIMONIALS
​Who is this course for?
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Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
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Financial Inclusion
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We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
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Full training fee
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Upper middle​
income
Receive 25% discount​
on the training fee
Lower middle​
income
Receive 50% discount
on the training fee
Low income
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Receive 75% discount
on the training fee
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.
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What is the Service Design Network?The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.
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Will I receive a course completion certificate?Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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How do I become a trainer?The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: Credit/debit cards, PayPal, SEPA Direct Debit or Invoice. The availability of means of payment may be affected by your location.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.