Course Information
Language:
English
Course level:
Advanced
Location: Zoom
Platform access will be shared with attendees prior to the course
What to expect?
Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed.
What are the takeaways from this training?
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How to create the right conditions within your company
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What success factors are key prerequisites that you need
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Skills, roles and responsibilities that are essential
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Underlying systemic principles
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Useful organisational change models
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How to deal with resistance and cognitive biases
5 Reasons Why You Should Join the Service Design Management!
Turn Ideas into
Meaningful Impact
Service design is only effective when it’s successfully implemented. This course focuses on turning your concepts into actionable, real-world changes that create measurable value within your organisation.
Build a Comprehensive Implementation Toolkit
You’ll explore proven organisational change models, systemic principles, and evidence-based tools that make scaling and sustaining service design possible in any organisation, no matter its size or complexity.
Lay the Groundwork for Success
Learn how to set the stage for implementation by identifying the prerequisites, skills, and conditions needed to foster a culture that supports service design and innovation. You’ll gain the confidence to plan ahead and prepare for every stage of the process.
Learn from Experts and Connect with Peers
Led by experienced professionals, this hands-on course combines expert guidance with real-world insights. It’s tailored for senior and experienced practitioners, offering you an opportunity to enhance your skills while networking with like-minded professionals.
Tackle Resistance with Proven Strategies
Stakeholder resistance and cognitive biases can derail even the best plans. This course provides practical tools and techniques to address these challenges head-on, ensuring smoother collaboration and alignment throughout your projects.
Meet the trainer
Prof. Dr. Tina Weisser holds a professorship in Service Design at MUC.DAI - Munich Center for Digital Sciences and AI at the University of Applied Sciences in Munich and works as a leadership consultant.
With over 20 years of experience in practicing service design across various sectors, she brings a wealth of practical knowledge. Tina serves on the advisory board of the SDN Academy and develops and conducts the successful SDN Leadership Learning Lab.
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Prof. Dr. Tina Weisser (she/her)
Leadership Consultant and Professor at Munich Center for Digital Sciences and AI by University of applied Science Munich, SDN-accredited Master
Dates and times
Module 1: 12 March 2025 | 08:00 - 11:30 CET (GMT+1)
Module 2: 20 March 2025 | 08:00 - 11:30 CET (GMT+1
Course fees and registration
Includes:
Participation in 2 modules
Interaction with course participants and trainer
All course content, supplemental learning material and assignments
KUER Model
Course completion certificate
Free access to future almuni sessions
SDN Members
€360 Early Bird (February 3, 2024)
€410 Normal price
Non-SDN Members
390 Early Bird (February 3, 2024)
€450 Normal price
Get notified about future editions
of this course
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Who is this course for?
Senior Service designer or experienced Service Designer, Innovation or UX managers, Agile coaches, Product Owner
Financial Inclusion
We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
