This programme takes a holistic view of leadership, focusing on leading yourself, leading your team, and leading your organisation. Throughout all modules, we explore how AI is influencing leadership expectations, decision-making, and everyday leadership work.

Leadership today goes beyond managing tasks. It requires self-awareness, good judgement, and the ability to navigate complexity while working alongside new technologies. Through reflection, self-assessments, and dialogue, you will deepen your understanding of your leadership role and how it continues to evolve in an AI-influenced environment.

Learning in this programme is active and closely connected to your real work. You will engage with inspiring inputs, short video content, quizzes, case clinics, interactive group sessions, and peer-to-peer reflection. Real leadership situations form the starting point for discussion, experimentation, and learning.
 

Across all modules, you will reflect on how leadership practice is changing with AI and how to use it responsibly as a support for thinking and reflection. Hands-on exercises and reflection tasks help you apply what you learn step by step, leading to a final assignment where you bring everything together in your own leadership context.

Leadership is ultimately about trust, clarity, and influence. This programme supports you in developing a leadership style that empowers people, encourages collaboration, and helps create a healthy and positive organisational culture.

You will explore how to lead with empathy, support creativity, and make thoughtful decisions, even in complex and uncertain situations influenced by AI.

The focus is on strengthening your ability to guide others with confidence while staying human-centred and true to your values.

The Service Design Leadership Lab is strongly practice-oriented. You will work with a Leadership and Change Agent Toolbox and Playbook that brings together leadership models, service design principles, and AI-supported reflection.
 

You will apply these approaches to real leadership challenges such as developing teams, leading change, fostering creativity, and embedding service design in organisations. Along the way, we explore how AI can support clearer thinking, better preparation, and more thoughtful decisions, without replacing human leadership responsibility.

Leadership can be demanding and, at times, feel isolating. This programme offers a safe and supportive learning environment with a small group of participants, allowing space for openness, trust, and meaningful exchange.
 

You will connect with peers facing similar leadership challenges, learn from different perspectives, and share your own experiences. Each participant is paired with a 'buddy' to support deeper reflection and learning throughout the journey, fostering lasting professional connections.