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Service Design Global Conference 2023

Updated: Sep 6, 2023

Join us on October 5 & 6 for a deep dive into the trending topics, insights and developments shaping the future of the service design practice! The 16th edition of our Global conference will take place in Berlin and also online. The event promises two days of interactive learning, keynote presentations, satellite sessions and in-person and virtual networking. The exchange of experiences, ideas and different perspectives with the open minded and creative service design community is the highlight of the service design year and a must for anyone interested in public or private sector service innovation! With special in-person workshops on October 4!

To register for the Service Design Global Conference 2023 and to check our speakers, program, venue and FAQ section, please visit the conference website.

Promo Codes

➡️ SDN Academy attendees now have the unique opportunity to get 10% off the in-person ticket and 50% off the virtual ticket for the upcoming conference if they participate in our events.

After registration, message us at to get the Service Design Global Conference promo code for October 5-6.

The theme for this year’s Global Conference is Catalyst for Change.

Our world is undergoing radical, disruptive changes at an accelerating speed. Innovation, digitalisation, and technological and environmental shifts are changing the way we live and work, transforming industry and reshaping consumer demands. Service transformation is at the heart of this change with impacts being felt through new and innovative service experiences that serve people, the planet, and the invigorated organisations that deliver them. Can service design be the ingredient that not only increases the rate of transformation but also improves its quality and impact? To do this requires service designers to constantly challenge how we are innovating and leading through service design.

SDN Academy Workshop at the Service Design Global Conference

Join our trainers Thomas Brandenburg and Ana Osredkar for their course "Yes, and" - Your Way to Better Service Design with Improv on October 4, 2023 in Berlin! This highly interactive workshop, we'll explore how improv can enhance the service design process. Participants will gain fresh perspectives on storytelling, collaboration, ideation, and prototyping through engaging exercises and games. This inclusive workshop requires no prior experience. Seriously, we mean it. Don't miss this amazing opportunity to learn how to embrace the playful spirit of Improv.

What you will learn:

  • Through exercises discovery how to be a dynamic active listener

  • Learn the improv mindset to overcoming the fear of making mistakes—and override your critical inner-voice

  • Discover how to rapidly explore and prototyping ideas

  • Through exercises practice better communication and storytelling

For all of you who will be joining us in-person in Berlin, we’re thrilled to share that we have chosen the Radialsystem as the perfect venue to host our conference. Talks will be live streamed and also available as video for our online audience.

Don't forget to check our workshops happening on October 4 - secure your place early as places are limited!

Stay tuned for more updates! Get all conference updates by subscribing to the SDN Insider newsletter!


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