Delivering a Double Punch: Back-to-Back SDN Academy Courses to Take Place in Munich

To remain at the forefront of the consistently evolving nature of business and the global challenges that leaders are facing, service designers need to be agile. Technological advances, environmental factors, political fluctuations and economic crisis all have repercussions on how we operate as a society. Adapting your practice to anticipate change and thereby respond in an appropriate manner requires forethought and structured planning. Service Design and Future Forecasting is the SDN Academy’s solution to ensuring you get there.

Taking place on November 21 in Munich (Designit), this one-day course will be presented by Neil Collman, head of the consultancy practise at leading strategic design consultancy Nile. Learn from one of the best in the business and walk away with a futures mindset that prepares you today for all the opportunities of tomorrow.

Ensure you are “fit for future” by joining us today!


Watching your project go beyond the concept phase to implementation reality is the utmost goal of all service designers. Creating true value for your clients and their customer requires the kind of mindset that puts a high-level focus on ensuring implementation is a part of your ultimate strategy. SDN Master Trainer Dr Tina Weisser has developed a one-day workshop entitled Service Design Implementation (November 22), to help get you thinking about implementation at the right time while ensuring you have the appropriate tools to support your efforts along the way.

See Dr Tina Weisser illustrate best-practise-approach during the course using the KUER model. This model, developed during her doctoral thesis, was in response to the lack of service design research which offers comprehensive analysis and structure and the influencing factors in the implementation of projects.

Prepare your projects for “real-world” application by taking a deep dive into the factors connected to success.

Join today.



on-demand course

SDNA on-demand course

Course language:


Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

Ten Basic Principles of Service Design

7 Dec 2020

SDNA online live lecture

Course language:


Learn more about ten key principles of service design in this SDN Academy lecture.

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:


This course emphasises the necessity of service design and how to design user-oriented service systematically.

User Research Masterclass - The art of asking

25 Nov& 02 Dec 2020

SDNA online live course

Course language:


Learn more about psychological research fundamentals and powerful conversation techniques in this SDN Academy Masterclass.