NEWS STORY

  • SDN Academy

Journey Mapping Course Takes the SDN’s New South African Chapter on an Educational Voyage

The Service Design Network recently announced the addition of South Africa to our chapter network and are pleased to welcome a community so intensely invested in raising awareness on the value of service design across the private and public sectors. In seeking to add value to its launch activities, the South Africa Chapter turned their commitment to education into an invitation to the SDN SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design), to hold an “An Introduction to Service Design Through Journey Mapping” course in Johannesburg.


Geared towards new practitioners as well as current service designers looking to up-skill, this immersive training introduced not only the all-important journey map but also how it can be the backbone of a service design approach.





The course took place on 19-20 September at Fjord/Accenture Interactive in Johannesburg, a global agency committed to helping brands transform the customer experience. Jesse taught a group of ten participants, who sought to enhance their understanding of service design, as well as get hands-on experience applying journey mapping to a real-world case.


On the evening of 19 September, the SDN South Africa Chapter held the second of its two launch events, the first being held two weeks earlier in Cape Town. Jesse joined several local speakers in giving presentations to a local audience interested in service design.


Abundant Educational Opportunities from the SDN Academy


“An Introduction to Service Design Through Journey Mapping” is one of several courses on offer via the SDN’s new Service Design Network Academy. Educating the world on the value of service design by advancing practitioner knowledge is the academy’s mission and we invite you to join us!


Be sure to also visit our course page here, to get a sense of the full scope of educational offerings coming from our academy’s global trainers. Guaranteed to help you learn, grow and thrive in the fast-paced world of service design, we encourage you to sign up for one of our courses, or request in-house training, today!





SELECTED UPCOMING COURSES

Free mini-course: Intro to Lean-Agile Service Design

14 Apr 2020

SDNA online course

Course language:

English

A free mini-course to introduce the topic of Lean, Agile and Service Design.

Free mini-course: Major Tom to Ground Control: Cognitive Biases in Service Design Projects

8 Apr 2020

SDNA online course

Course language:

English

A free mini-course to introduce the topic of cognitive biases and its relevance in Service Design projects.

Free mini-course: ЭКОСИСТЕМА КЛИЕНТА В ПЕРИОД ГЛОБАЛЬНЫХ ИЗМЕНЕНИЙ

9 Apr 2020

SDNA online course

Course language:

Russian

A free mini-course to introduce the topic of
customer ecosystems during global change.

Free mini-course: Service Design for the Circular Economy

6 Apr 2020

SDNA online course

Course language:

English

A free mini-course to teach service designers the principles of designing for circular economy initiatives