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NEWS STORY

Successfully Implementing Service Design Projects


Dr Tina Weisser (Service Design Master)

Why is the success rate in implementing service design projects still low? Why do brilliant concepts fail when it comes to anchoring them in the daily business of the client organisation?


Watching your project go beyond the concept phase to implementation reality is the utmost goal of all service designers. Creating true value for your clients and their customer requires the kind of mindset that puts a high-level focus on ensuring implementation is a part of your ultimate strategy. SDN accredited Service Design Master Trainer Dr. Tina Weisser has developed a two-day online workshop entitled Service Design Management: Setting the stage for Implementation (Feb 17 & 24, 2022), to help get you thinking about implementation at the right time while ensuring you have the appropriate tools to support your efforts along the way.

See Dr Tina Weisser illustrate best-practise-approach during the course using the KUER model. This model, developed during her doctoral thesis, was in response to the lack of service design research which offers comprehensive analysis and structure and the influencing factors in the implementation of projects.






Do you want to read more about Service Design Implementation? Have a look at this Article about "Successfully Implementing Service Design Projects" by Dr. Tina Weisser:


This article by Tina Weisser is part of Touchpoint Vol. 10 No. 1 - From Design to Implementation. Discover the full list of articles of this Touchpoint issue to get a sneak peek at more fascinating articles! Touchpoint is available to purchase in print and PDF format.

 
 
 

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SELECTED UPCOMING COURSES

Journey Management

July 15-17, 2025

SDNA online live course

Course language:

English

English

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

Service Design Leadership Lab

June 4 - Sept 15, 2025

SDNA online live course

Course language:

English

English

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

Branding for Service Design with AI Tools

on-demand course

SDNA on-demand curse

Course language:

English

English

Why is branding important for service design? Join Fiona Myles and Javier Garcia in this on-demand course covering the key business considerations, principles and tools of branding for service design supported by AI tools.

Service Design
Masterclasses Series

Sept 29 - Dec 1, 2025

SDNA online live course

Course language:

English

English

An 8-week, 8-module, online accreditation course relevant for established service designers looking to widen their horizons, advance their careers and increase their impact.

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