NEWS STORY

New course! Service Design and Future Forecasting

Sarah Ronald and Neil Collman of UK-based service design agency Nile are bringing a new course to the SDN Academy.



Course description

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.


Dates and locations

The course will take place as follows:


25 October 2019

Cologne, Germany

Click here for more info and to register


21 November 2019

Munich, Germany

Click here for more info and to register


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SELECTED UPCOMING COURSES

Design for policy & service in public sector innovation labs

27 July 2020

SDNA online live course

Course language:

English

Learn more about policy design and service design in public sector innovation labs in this SDN Academy Masterclass.

The Strategic Role of Service Design in Organisations - A two part course

5-6 Aug 2020

SDNA online live course

Course language:

English

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

User Research Masterclass - The art of asking

29-30 Jul 2020

SDNA online live course

Course language:

English

Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.

Advanced Service Design: from Organizational Change to Implementation

22-23 Jul 2020

SDNA online live course

Course language:

English

Learn how to tackle service design implementation in this SDN Academy Masterclass.