NEWS STORY

New course! Service Design and Future Forecasting

Sarah Ronald and Neil Collman of UK-based service design agency Nile are bringing a new course to the SDN Academy.



Course description

The world is speeding up and the stakes are only getting higher. How can service designers more deliberately influence and prepare for challenges and significant shifts in environment, society, technology and politics? By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders. In this one day workshop we’ll introduce the concept of developing a futures mindset, scanning the fringes for signals of change and applying that insight to make better choices as service designers in the present.


Dates and locations

The course will take place as follows:


25 October 2019

Cologne, Germany

Click here for more info and to register


21 November 2019

Munich, Germany

Click here for more info and to register


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SELECTED UPCOMING COURSES

«БОЛЬШИЕ ПЕРЕМЕНЫ или «SERVICE DESIGN» - РУКОВОДСТВО К ДЕЙСТВИЮ»

on-demand course

SDNA on-demand course

Course language:

Russian

Курс - погружение в мир сервис-дизайна с целью внедрения изменений в подходе при решении бизнес-задач.

Ten Basic Principles of Service Design

7 Dec 2020

SDNA online live lecture

Course language:

English

Learn more about ten key principles of service design in this SDN Academy lecture.

服务设计的时代机遇 - The Era of Opportunity for Service Design

on-demand lecture

SDNA on-demand lecture

Course language:

Chinese

This course emphasises the necessity of service design and how to design user-oriented service systematically.

User Research Masterclass - The art of asking

25 Nov& 02 Dec 2020

SDNA online live course

Course language:

English

Learn more about psychological research fundamentals and powerful conversation techniques in this SDN Academy Masterclass.