SDN Academy to offer free online lectures and mini-courses

Updated: Apr 1

The coronavirus crisis presents a new challenge for service designers around the world - just as it has for people from all walks of life. The SDN is already evaluating its impacts on our organization, and looking at ways we can bring service designers together and support them during this difficult time, using the power of our network.

In the face of this challenge, we think it's important to offer new ways to educate and inform one another, and to make use of our incredible community. Therefore, we're pleased to announce that the SDN Academy will be holding a series of free lectures and mini-courses, in the upcoming weeks.

We're currently reaching out to our network of accredited trainers and master trainers, and looking to invite selected other speakers and trainers to participate.

At launch, we have four mini-courses and lectures that are open for registration: "Service Design for the Circular Economy" (by Jesse Grimes), "Major Tom to Ground Control: Cognitive Biases in Service Design Projects" (by Tina Weisser and Eike Wagner), a Russian-language course "Client Ecosystems During Global Change" (by Olga Strelnyk) and "Intro to Lean-Agile Service Design" (by Kateryna Zaiko and Andriy Romanukha). Several other exciting courses from other experts in the field are being finalized and will be announced in the coming days.

Want to stay up-to-date and register for a lecture or mini-course?

Please ensure you sign up to the SDN Academy newsletter, through the link at the bottom of this page. In addition, we will post all content on the Courses page of this website, so keep an eye there too. You can also follow our social media channels, at the bottom of this page.

Can you volunteer to present content to our community?

We also welcome those who want to volunteer to present a lecture or mini-course. Content proposals may be submitted through this form:


Service Design Training

Postponed, no date confirmed

Ghent, Belgium

Course language:


Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

Lehrgang 2020

8-9 Okt, 19-20 Nov, 7-8 Dez 2020

Berlin, Germany

Course language:


Ein sechstägiger Intensivkurs zum Erlernen des service design auf dem einzigartigen Veranstaltungsgelände des SDN in Köln.