Previously named the 'Practitioner Curriculum', our fully-refreshed 'Foundations' course is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience.

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

Learn how to tackle service design implementation in this SDN Academy advanced course, which will introduce you to the fundamentals of service design implementation and organisational change.

Discover and experience key values of the improv applicable to service design.

An 8-week, 8-module, online accreditation course relevant for established service designers looking to widen their horizons, advance their careers and increase their impact.

Every service designer faces the same challenge: dreaming up great concepts is one thing, making them work in the real world is another. Why do even the best user journeys and service concepts sometimes falter? What holds your team back from turning ideas into meaningful impact? This course bridges that gap.​

Discover how to leverage the power of Language, AI, and service design principles to create exceptional service experiences in this 10-week online course.

​​Discover the many benefits and methods of service prototyping. Get hands-on experience in this SDN Academy course.

Leading (service design) teams is a challenging and demanding task, in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in succeeding in their roles. The role of AI as a support function will also be discussed.

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy Masterclass.

Tame the mistakes in the design process and learn proven ways to deal with them with SDN Acc. Master Piotr Wojciechowski.